Physical Rehab Scheduling Technician

The Physical Rehab Scheduling Technician works under direct supervision of physical therapists, physical therapist assistants, occupational therapists, and speech therapists. Be responsible for daily office operations such as scheduling; maintain records, billing and admitting patients; collect, process and record statistical and CQI/TQM data; process and transmit information required by outside contracts; may prepare patients for treatment; assist the therapists in patient care.

Individuals will be assigned to specific positions within the Physical Rehabilitation Department; however, all individuals will be cross trained and may be required to cover assignments other than their primary assignment, based upon departmental need. Strives for superior performance by consistently providing a product or service to leadership and staff that is recognized as ultimately contributing to the patient and family experience.

Recognizes and demonstrates understanding of patient and family centered care.

• Monitors daily office operations including organization of work schedule, scheduling of
  patients, maintenance of charts and other records, billing and accepting referrals.
• Monitors patient records and ensures that documentation is complete and current, to meet medical, legal, and billing needs.
• Establishes needed procedures on computer, and maintains efficient use of office
  computers.
• Processes and transmits information required by outside contracts, such as billing logs,
  monthly charges and service logs.
• Delegates, supervises and assists with secretarial duties such as reception, typing, filing
  and dictation.
• Demonstrates job related aspects of patent safety to assure a safe environment, safe and effective use of equipment and technology, and decreased risk of potential adverse patient occurrences.
• Maintains outpatient waiting list and ensures adherence to established criteria to
  determine priority of various outpatient orders and minimize problems.
• Demonstrates appropriate awareness of infection control and patient/staff/life safety procedures.
• Obtains insurance authorizations and verifies benefit coverage.
• Discharge patients and patient charts from the computer system. Send out notes to be signed by physicians and monitor that they have returned.
• Gather information and update bi-weekly productivity reports.
• Helps manage staff PTO/SHO schedule and schedules/coordinates adequate staff coverage as volume indicates
• Collaborates with departments of revenue cycle, patient registration and information services on initiatives/projects to address patient registration, revenue capture and workflow.
• Participates on the department interview team for job candidates and provides the dpt manager feedback on interviewed candidates
• Makes up daily transport/treatment schedule if necessary for inpatients, directs volunteers and/or staff as needed to ensure that all patients are seen as ordered.
• Assists the PT, PTA, OT, COTA with patient treatments, especially gait training and transfers.
• Collects, processes, and records statistical and CQI/TQM data.
• Demonstrates knowledge of and supports hospital mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality statements, corporate compliance plan, customer service standards, and the code of ethical behavior.

• Cleans mats, parallel bars, and other treatment equipment.
• Assists with maintaining adequate stocks of supplies and materials needed for treatment.
• Performs other duties as assigned.

• High School graduate or GED required.
• Post-high school courses in medical terminology and/or anatomy and physiology or documented knowledge and experience…