Pro Customer Service​/Sales

Job Overview

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients.

• Support every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.
• Build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations.
• Provide outstanding service based on unique project needs.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Assist at the Pro Desk, load materials, manage deliveries, or offer specialized paint and product knowledge to ensure every Pro customer’s project is a success.
• Collaborate with teammates to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors.
• Support store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety.

• Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.
• Proven sales experience in a customer‑facing environment.
• Strong product knowledge and ability to provide tailored recommendations.
• Excellent organizational and teamwork skills.

• Seniority level:
  Not Applicable
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industries:
  Consumer Services