Operations Support Specialist, Warehouse

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Josh’s Frogs is a fast‑growing online pet store and industry leader that prides itself on selling only happy, healthy, captive‑bred amphibians, reptiles, invertebrates, and aquatics. We respect and protect our people and animals, value integrity, and commit to constant improvement. We promote from within and offer ample opportunities for growth and advancement.

$15.00/hr – $15.00/hr

As an Operations Support Specialist in our Customer Service Department, you will:

• Receive, check, stage, and enter incoming shipments into inventory promptly and accurately, preventing delays and inventory discrepancies.
• Act as a liaison between Customer Service, Warehouse, and Shipping, assisting with returns and inventory‑related tasks.
• Handle packing materials and animals, prepare outbound shipments, and support show preparation.
• Respond to Customer Service help‑desk tickets by collaborating with the CS team to address product or order‑related questions.

• Strong work ethic – reliable, self‑motivated, and able to work independently with minimal supervision.
• Physical capability – able to lift heavy objects, navigate stairs, and operate a pallet jack.
• Valid driver’s license; willingness to obtain a chauffeur’s license if needed.
• Tech competency – comfortable with Google Workspace, Asana, and spreadsheets.
• Excellent communication skills – clear and respectful in person, email, and chat.
• Attention to detail – precise when checking shipments and updating inventory.
• Team‑oriented attitude – willing to collaborate and pitch in under pressure.
• Prioritization & safety – follow safety procedures while balancing company priorities in a fast‑paced environment.

• Previous warehouse or logistics experience.
• Experience working with live animals or perishable goods.
• Knowledge of inventory systems or order fulfillment software.
• Experience responding to customer service help‑desk tickets.

• Integrity – Owning mistakes and correcting errors immediately.
• One Team – Jumping in to help across departments without being asked.
• Constantly Growing – Routinely identifying opportunities to improve efficiency.

• Health, dental, and vision insurance – 80% contributed by Josh’s Frogs through Blue Cross Blue Shield.
• Paid time off (holiday, sick, vacation) with Sick pay and 24 holiday hours added upon hire.
• Short‑term and long‑term disability.
• $50,000 life insurance.
• Fully vested 401(k) – 100% company matching up to 3%, then 50% match up to 6% (Roth options available).
• Free Calm Premium membership (up to 5 dependents).
• Generous employee discount on the Josh’s Frogs website.
• Free breakfast, snacks, and coffee at work.
• Travel opportunities for expos/shows (in some positions).

• Full‑time, 40 hours per week.
• Training:
  Monday – Friday, 9:00 am – 5:30 pm.
• Regular schedule:
  Monday – Friday, 9:00 am – 5:30 pm.
• Starting wages: $15.25/hour.

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