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Technical Support Specialist
Job in
Oxford, Calhoun County, Alabama, 36203, USA
Listed on 2026-01-02
Listing for:
The Ascent Group, LLC
Full Time
position Listed on 2026-01-02
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Technical Support Specialist
Join to apply for the Technical Support Specialist role at The Ascent Group, LLC
Base pay range: $25.00/hr - $32.00/hr
Key Responsibilities- Issue and track RMAs; maintain accurate database records
- Coordinate repair scheduling for both warranty and non-warranty cases
- Support pre- and post-installation of mid to high-power laser systems
- Assist in developing training materials for internal and customer use
- Document failure analysis, including taking photos and writing reports
- Create and update work instructions, procedures, manuals, and training docs
- AS degree in electrical engineering or related field, or equivalent experience
- Background in lasers, electronics, or electrical systems preferred
- Customer service experience and ability to interpret technical documents/schematics
- Willingness to work after hours/on-call shifts
- Strong communication and computer skills (Microsoft Office)
- Up to 20% travel, including some international
Entry level
Employment typeFull-time
Job functionInformation Technology
IndustriesSoftware Development
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