Scheduled Service Coordinator

Tradewind Aviation is a leading Part 135 commuter and on-demand private charter operator with operational bases at the Waterbury/Oxford, CT (OXC), Westchester, NY (HPN), Stuart, FL (SUA) and San Juan, PR (SJU) airports. Founded by aviation enthusiasts in 2001 on the premise that all flights deserve the highest quality aircraft, crew, and service, Tradewind provides personal air travel—both private and scheduled service—throughout North America and the Caribbean.

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Tradewind Aviation is looking for a full time Scheduled Service Coordinator to be based in person at our office in Oxford, CT. The ideal candidate will have an instinct to anticipate guests’ needs to envision a seamless trip from start to finish to produce optimum results. We are looking for a friendly, confident, and thoughtful person to bring personal service to every interaction.

• Consistently demonstrate company values with clients and teammates
• Be engaged in team meetings and/or training sessions to build your knowledge-base and awareness of company products and initiatives
• Engage in conversation with our clients while navigating multiple systems and resources
• Accurately book and confirm domestic and international flight reservations
• Respond to clients’ questions and requests via email and phone
• Monitor and reply to company instant messaging with remote airport handlers and interdepartmental communication
• Inform guests of flight delays via SMS system and phone
• Assist and educate guests of passport and visa requirements
• Diplomatically resolve travel-related issues
• Pursue resolutions to trip issues
• Other duties as assigned

• 1 year of customer service experience
• Exceptional interpersonal and communication skills (e.g., verbal, written, listening), attention to detail, organizational and time management skills
• Talent to de-escalate difficult situations in a calm, professional manner
• Self-motivated with the capability to work as part of a close team
• Independent problem solver
• Strong typing skills
• Proficient with internet navigation, instant messenger tools, Outlook and Microsoft Office
• Capacity to work with frequent changes in procedures, directions, and outcomes
• Must be flexible to adjust work schedule for seasonality and changes in demand
• Ability to work non-traditional hours to include evenings, holidays, and weekends
• Open to receive coaching feedback through regular meetings and apply learnings

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 lbs. at times

• Competitive salary
• Medical, Dental, Vision, FSA/DCA and 401(k) plan
• Paid vacation and sick days
• Paid Maternity/Paternity Leave
• Fun, dynamic team with opportunities for rapid advancement
• Travel benefits on various US and International airlines