Client Service Director, Medical & Scientific Communications

Client Service Director, Medical & Scientific Communications page is loaded## Client Service Director, Medical & Scientific Communications locations:
Oxford, CT, United States of America time type:
Full time posted on:
Posted 2 Days Agojob requisition :
R1488084#
** Client Service Director, Medical & Scientific Communications**##
** Job Summary
** Simpson Healthcare, an IQVIA Company, is an established scientific agency & dedicated partner to clients in the life sciences industry for over 20 years. We are actively seeking a
** Client Service Director
** to join our growing team within IQVIA in support of both new & ongoing client relationships. Our Client Services Directors are responsible for optimizing the customer relationship with specific clients and facilitates the relationships between the many internal and external departments associated with a project. Primary responsibilities include management of projects and client accounts, client relations, and brand management.##
** Essential

Duties & Responsibilities **###
** Project Management
*** Responsible for overall management of assigned projects on specific accounts including coordination of digital and interactive content, working with content experts to validate scientific accuracy, achieving project goals, and timelines.
* Prepare and deliver client presentations in a manner that effectively showcases the featured content as directed by client, internal departments, and Key Opinion Leaders (KOLs).
* Drive long-term planning of assigned accounts including timelines, quality assurance, SOP creation and adherence, and budget monitoring.
* Monitor project to guarantee adherence and pull-through of client strategy
* Supervise and train junior staff members, as applicable, by creating a positive work environment, fostering a team approach, manage training and development, and oversee project progress.
* Manage and attend relevant internal meetings, as assigned.
* Contribute to enhanced customer service through timeliness and quality of communications and deliverables, including thorough hand-offs to internal project teams.
* Adhere to all standard operating procedures (SOP’s) and drive internal project team adherence to PIT Crew, Basecamp, CCR, Good to Go, and Weekly client update meetings SOPs.
* Develop and maintain working knowledge of managed products and disease areas.
* Develop and assist with preparation of client pitches, presentations, and metrics.
* Manage faculty recruitment, engagement, and relationships on behalf of clients.###
** Client Relations and Management
*** Maintain regular contact with client to ensure expectations are met.
* Plan, schedule, organize team members, and prepare client update agendas and summaries to facilitate and lead client update meetings
* Synthesize client feedback for implementation by project team members.
* Collaborate with internal project team members and departments including Scientific Services, Interactive/Graphics, and Marketing to ensure client expectations are being met.
* Track and report on all opportunities, key milestones, support requirements, etc.###
** Brand Management
*** Establish meaningful, professional relationships with various client stakeholders, including gaining understanding of their individual roles, communication preferences, personal motivators, and the desired outcomes for the brand and for the team.
* Ensure Simpson’s brand is properly represented and promoted throughout client interactions, communications, and deliverables.
* Promote and deliver service levels which are sustainable and allow for efficient delivery of a quality product.
* Provide data, decisions and delivery of services in support of client, project and community success.##
** Position Requirements
*** 3+ years of related experience within the pharmaceutical industry or a healthcare/life sciences-focused agency is required for this position.
* 1+ year(s) of experience in a pharmaceutical/healthcare promotional role is preferred.
* Experience with in the Oncology therapeutic area is preferred, but not required.
* Bachelor’s or Master’s degree required, preferably with emphasis in Marketing, Business, or Science.
* Experience…