Application Developer

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RBC Bearings Incorporated (NYSE: RBC) is a leading international manufacturer of highly engineered precision bearings, components and essential systems for the industrial, defense and aerospace industries. We are focused on producing highly technical and/or regulated bearing products and components requiring sophisticated design, testing and manufacturing capabilities. We have 60 facilities (43 manufacturing) in ten countries and a market capitalization of approximately $14.5 billion.

Job Title

Application Developer

The Applications Developer works under the direction of the BI manager. You will provide technical support to resolve or assist in resolution of issues relating to ERP systems, reports, and other software applications. You will interact with end users, open support tickets with software vendors, and identify and implement solutions for software application issues. You will also contribute to process and procedure improvements.

This position may involve some database maintenance, such as writing and executing SQL statements to extract data for business purposes or audits.

• Provides training, troubleshooting, and support to software application users
• Coordinate processing of incoming IT Service requests via telephone and e-mail to ensure courteous, timely, and effective resolution of end user software issues
• Liaise with third parties and IT partners to resolve issues in a timely manner
• Implement minor changes to the ERP system
• Track and manage changes to the application software per Change Management process
• Record, track, and document the help desk problem-solving process through final resolution
• Determine severity of incidents and escalate them using the incident management process
• Keep requester informed of progress
• Ensure resolution meets user requirements while meeting Service Levels
• Support a 24 x 7 manufacturing environment
• Experience supporting Power BI and Microsoft Power Platform is preferred
• Ability to write SQL queries is required
• Microsoft Access/Excel/Word/PowerPoint expertise is required
• Outstanding customer service and communication skills
• Experience with Industry Standard ticketing system is preferred
• Ability to work independently under general supervision in a demanding client-centric environment

• High School Diploma or an associate’s degree in an IT-related field is preferred
• 3+ years of relevant work experience; 1+ years with Associates
• General knowledge of Windows Server (2019 and newer)
• SQL Server query writing; intermediate
• High level of experience with desktop operating systems
• Excellent troubleshooting and research skills
• Technical documentation skills
• Strong written and oral communication skills; ability to interact with senior management and technical staff

• Visual Studio ( / C#), Team Foundation Server, Power BI, SSRS, SSIS, SQL Server
• Ability, initiative, and accountability to execute broad assignments with minimal direction
• Moderate understanding of enterprise datacenter technologies including Networking, Security, TCP/IP and DNS

We offer competitive compensation and excellent benefits, including Medical, Dental, and company matched 401k plan.

RBC Bearings is an Equal Opportunity Employer, including disability and protected veteran status.

• Mid-Senior level

• Full-time

• Engineering and Information Technology
• Industries:
  Aviation and Aerospace Component Manufacturing

RBC Bearings values your interest; referrals may increase your chances of interviewing.

Location:

Fairfield County, CT