Member Experience Specialist

Job description WORK FOR ONE OF THE WORLD’S MOST AUTHENTIC PRIVATE JET BRANDSWe believe people should be treated as names, not numbers . That belief shapes our culture of empowerment, collaboration, and long-term stability, and it is one of the reasons we continue to be The Standard in private aviation.

We invest in exceptional people who bring exceptional skills. For nearly 30 years, our mission has remained clear, “Be the best in the industry, not the biggest” .Becoming part of the organization means continuous learning, strategic growth, and embracing change through innovation. We operate with a “people over process” philosophy, building meaningful relationships and trust across our workforce.

NICHOLAS AIR maintains a sterling reputation when it comes to delivering world-class customer service and has an unwavering commitment to developing long-term, personalized relationships with its Membership base of athletes, celebrities, captains of industry, and ultra-high-net-worth clientele. Our white glove approach to customer service makes this job a dream for those who truly value providing an exceptional experience. With the most State-of-the-Art facilities and the pleasures of working with the most refined fleet in the industry, NICHOLAS AIR simply cuts no corners.

This position requires an unwavering level of attention to detail, articulation, and professionalism. Becoming a part of the Member Services team requires you to meet a very stringent set of quality standards, with less than 3% of candidate applications being selected for these exclusive positions.

DUTIES AND RESPONSIBILITIES:

• Primary point of contact for NICHOLAS AIR Members, delivering personalized white-glove service.
• Coordinate all aspects of Member travel, including scheduling, special requests, catering, and ground transportation.
• Foster strong Member relationships by understanding preferences and anticipating needs.
• Collaborate with internal teams to ensure seamless trip execution.
• Communicate proactively and provide effective solutions.
• Uphold NICHOLAS AIR's standards and personalized service.
• Enhance the Member experience through exceptional intent for every decision.