Team Leader, Management

Overview

Join to apply for the Team Leader role at H&R Block
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Join to apply for the Team Leader role at H&R Block
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Our Company At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we re curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

• Lead and develop a customer-centric team of associates, delivering an outstanding client experience and achieving office growth objectives.
• Provide leadership and development of tax office associates; serve as a knowledgeable resource on tax topics and products.
• Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing community involvement.
• Assist the District General Manager in recruiting and interviewing candidates for tax office positions.
• Act as the point of contact for onsite escalated client service concerns and ensure client scheduling is proper with conflicts resolved.
• Lead daily activities to ensure work is completed on time with quality standards and aligned with priorities and goals.
• Build an engaging team environment by coaching associates to execute on Service Standards and recognize outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules and ensure accurate timekeeping and overtime management.
• Prepare tax returns, as required.
• Conduct timely performance reviews and address associate issues in collaboration with the Associate Relations Center.

• Prior experience in a customer service, shift lead, or similar role.
• Experience supervising or managing people.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns).
• Annual completion of continuing education and ability to meet IRS and applicable state requirements.
• Computer proficiency with MS Office.
• Ability to work independently with minimal supervision.
• Customer-centric mindset with resilience and adaptability.
• Able to work a flexible schedule and adapt to business needs.
• High school diploma or equivalent (or higher).

At H&R Block, we invest in our people and support their total well-being. Our benefits can help associates plan for health, wellbeing, and financial wellness.

• Employee Assistance Program with Health Advocate.
• Wellbeing programs and caregiver support.
• Discounts on everyday items and services.
• Benefits with eligibility: medical coverage, 401k, and Employee Stock Purchase Plan.
• More benefits at

We are committed to a Connected Culture where trust, care, and connections help everyone belong. You will be surrounded by colleagues who are dedicated to helping each other grow and succeed.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Location:

Pontiac, MI; other listed locations and compensation ranges are included in the posting.