Maintenance Caseworker II Family and Children Medicaid

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Data Entry/Technology

• Enter and maintain client data and supporting documentation in NCFAST and other electronic systems to determine and manage FCM eligibility.
• Monitor and manage assigned system queues and workflows.

Case Assessment

• Evaluate applicant and recipient information to determine initial and ongoing eligibility for assigned programs.
• Conduct required interviews in accordance with program policies and regulations.

Customer Service

• Respond to client inquiries via phone, email, and in person.
• Request needed information and communicate eligibility decisions and case outcomes.

Documentation

• Maintain accurate records, including day sheets, timesheets, case action forms, and related documentation.

Additional Responsibilities

• Attend staff meetings and participate in departmental and unit work groups.
• Complete required and optional county and program training.
• Process hearing requests, prepare hearing summaries, and participate in hearings as needed.
• Perform other related duties as assigned.

Knowledge and Skills

• Strong knowledge of assigned public assistance programs and eligibility requirements.
• Working knowledge of agency and community resources available to clients.
• Effective mathematical, analytical, and problem-solving skills.
• Ability to interpret and apply policies, regulations, and procedures.
• Strong verbal and written communication skills with clients, colleagues, public officials, and community partners.
• Ability to train, guide, and evaluate lower-level staff when necessary.
• Ability to manage caseloads and meet deadlines within established time frames.
• Proficiency in office technology and software, including Microsoft Office, NCFAST, and electronic document management systems.
• Ability to review and assess financial and eligibility-related information.