Financial Assistance Advisor​/Senior Financial Assistance Advisor

Job Description Summary

This professional staff member counsels students and parents about financial aid programs, application procedures, and eligibility, and assists with problem resolution; serves as a resource and a liaison to Miami's One‑Stop staff and management; uses technical knowledge of federal and state student aid programs to ensure compliance and accuracy; determines and verifies student eligibility for financial assistance; and assists with outreach activities.

• Counsel students/parents on eligibility for federal, state, university, and private aid programs.
• Assist with developing strategies for financing college, including consideration of debt management. Serves as a resource to One Stop. (40%)
• Communicates clearly, accurately, and in a timely manner with clients, their families, other office staff, and university departments regarding individual students, their aid, and assistance needed to resolve student problems. (20%)
• Works tactfully and effectively to resolve problems for individual applicants in a timely manner, prioritizing tasks to minimize the possibility of negative impact on student recruitment and retention. (20%)
• Assist with processing of scholarship awards. Provide customer service responses to students, parents, and staff regarding scholarship eligibility and status. (5%)
• Use technical knowledge regarding financial aid programs and associated legislation and need‑analysis theory and computations to review student application information to determine financial aid eligibility. (5%)
• Maintain familiarity with federal/state aid programs in order to maintain standards, define new system activity, and assist in advising staff, students, parents, and other constituencies as deemed appropriate. (5%)
• Assist with outreach activities. (5%)

Financial Assistance Counselor:

• Associate’s Degree or at least one year of experience.
• Must be able to work some evenings and weekends, and have the ability to travel.
• Offer of employment will be dependent upon successful access (and continuing access once employed) to professional Federal Aid systems, which requires all federal student loans to be in good standing.

• A Bachelor's Degree or an Associate’s Degree and two years of experience or at least three years of experience.
• Must be able to work some evenings and weekends, and have the ability to travel.
• Offer of employment will be dependent upon successful access (and continuing access once employed) to professional Federal Aid systems, which requires all federal student loans to be in good standing.

• Bachelor’s Degree with at least one year of experience in financial assistance or relevant office.
• Knowledge of student financial aid programs and computer systems is preferred.

• Must have the ability to think critically and perform complex tasks.
• Excellent communication and interpersonal skills, and the ability to work cooperatively with co‑workers are required.

• Resume and Cover letter