Access Associate Optional

As needed - located in Oxford, Ohio, requires 2 weeks paid day training in Norwood. Can become PT or FT.

Performs hospital-based registration in an on-site patient‑facing setting. Provides excellent customer service to our internal and external customers. Internally working with TH ancillary departments to coordinate care, communication, confidentiality (HIPAA), patient throughput with patients and medical staff to obtain timely and accurate information necessary to register patients. Collects patient demographics, insurance information accurately, verifies eligibility of insurance coverage and collects copays/deposits/deductibles.

Utilizes standardized scripting to ensure compliance with legal and financial requirements. Educates patients on insurance benefits, out‑of‑pocket costs based on Epic generated estimates and connects patients with financial assistance resources as needed. Registration duties are performed while maintaining the integrity and patient safety of patient needs while following the processes of each specific department, including maintaining waiting rooms, informing clinical teams of medical concerns, ability to identify/perform critical registration tasks (CARES, Stroke, WC, Protocols, ODACS, etc.),

way finding, and assisting with transportation/visitor needs.

• High School Degree or GED
• Experience in fast paced customer driven environment
• Ability to operate multiple computer applications
• Excellent verbal and written skills
• Typing speed of 35 wpm
• Medical terminology required within first year of employment if not already taken
• 1-2 years experience Customer Service

• Ability to adapt to a dynamic work flow, appropriate volume registrations per hour and other identified departmental targets.
• Meets departmental targets for accuracy and avoiding critical errors.
• Follows scripting, anticipates customer needs, problem solving skills, consistent and positive interactions with patients and co-workers. Demonstrates Always Behaviors and AIDET + The Promise.
• Follows regulatory and departmental policies for collection of data, patient safety and point of service collections.

Flexibility to work in 24/7 departments, 1st, 2nd and 3rd shifts. Ability to work 12‑hour shifts, weekends, rotation of on‑call.

• Bending - Consistently
• Climbing - Rarely
• Concentrating - Consistently
• Continuous Learning - Consistently
• Hearing:
  Conversation - Consistently
• Hearing:
  Other Sounds - Consistently
• Interpersonal Communication - Consistently
• Kneeling - Consistently
• Lifting