Financial Center Manager - Oxford

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At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We drive Responsible Growth and deliver for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to inclusion, talent development, wellness, performance rewards, and community impact.

Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and appropriate flexibility for role‑specific considerations.

We offer opportunities to learn, grow, and make an impact. Join us!

This role manages a financial center and its employees day‑to‑day. The manager acts as a business owner and fosters a client‑centric, risk‑focused culture, ensuring operational excellence.

• Develop talent through proactive sourcing and coaching.
• Manage client traffic, engage and realistically route clients, and foster client retention.
• Drive business results through formalized management routines and coaching.
• Create a world‑class client experience environment.
• Lead market‑level initiatives prescribed by market leaders.
• Drive operational excellence by engaging employees on business strategy.
• Manage organizational priorities and effective execution.

• Opportunity & Inclusion Champion: creates an inclusive team where members are treated fairly.
• Manager of Process & Data: demonstrates process knowledge, data‑driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: delivers clear and concise messages that motivate and connect contributions to business results.
• Risk Manager: leads and encourages identification, escalation and resolution of potential risks.
• People Manager & Coach: develops team members through coaching and feedback.
• Financial Steward: manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: recruits, on‑boards and develops talent, supporting career mobility.
• Driver of Business Outcomes: delivers results through effective team management and structure.

• 1+ years of leadership experience through coaching, training and/or motivating a work team.
• Enthusiastic, self‑starter with strong work ethic and intense focus on results.
• Collaborates effectively to build and nurture relationships.
• Passion, commitment and drive to deliver an experience that improves clients’ financial lives.
• Confident in identifying solutions for clients based on their needs and resolving problems independently or with help.
• Effective communicator across all client interactions.
• Adaptability to new information and technology platforms.
• Strong critical thinking and problem‑solving skills.
• Ability to follow established processes, laws and regulations.
• Efficient time and capacity management.
• Manages complexity, prioritizes tasks, delegates and executes in a fast‑paced environment.
• Interprets performance results, finds opportunities to drive success, holds others accountable.
• Able to work weekends and/or extended hours.

• 1+ years of managing hiring, coaching and development of direct reports.
• Experience in financial services, products and solutions.
• Experience working with individual and team goals that were routinely met or exceeded.
• Bilingual skills.

• Coaching
• Customer Service Management
• Customer and Client Focus
• Performance Management
• Talent Development
• Business Operations Management
• Recruiting
• Result Orientation
• Risk Management
• Sales Performance Management
• Inclusive Leadership
• Leadership Development
• Prioritization
• Problem Solving
• Referral Management

High School Diploma / GED / Secondary School or equivalent

1st shift (United States of America)

40

Mid‑Senior level

Full‑time

Finance and Sales

Banking

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