Resident Services Manager

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

At The Scion Group, we’re changing what student housing means. It’s bigger than beds and buildings. It’s about providing unique experiences and creating communities—both on and off campus—that feel more like a home than just a place.

We’re looking for a Resident Services Manager who will lead a team of relationship builders with a passion for people and a fire to exceed customer expectations. This position is responsible for rent collection, delinquency management, and the overall management of resident and property accounts.

• Customer-Centric Attitude
• Inherent Empathy
• Master of Priorities
• Motivator

• Work with residents to resolve issues and disputes with other residents or roommates.
• Respond quickly to inquiries from current and prospective residents regarding accounts, billings, and other property services.
• Process room assignments, transfers, move‑ins, and move‑outs.
• Confirm vacant units/areas are ready for occupancy as needed.
• Identify opportunities to provide customer experiences in line with brand parameters.
• Coordinate work order requests with appropriate staff or vendors.
• Assist with all renewal efforts by building relationships and delivering WOW moments.
• Must have a thorough understanding of:
  • General community knowledge (buildings, unit mix, physical amenities, location, university relationship, etc.)
  • Market (all information contained in market survey) and can compellingly communicate their assigned community’s value proposition relative to peer assets.
  • Content and administrative processes of the Application, Housing Agreement, Assignment process, Community Policies, utilization of Property Management Software, and various addenda.
  • Property brand and value proposition

• Manage resident financial accounts, coordinate receivables, and prepare monthly billings including work orders and damage charges.
• Enforce late fees, NSF fees, and collection policies, keeping delinquency below 2% by month end.
• Escalate issues to the General Manager with recommendations.
• Post payment receipts, file evictions, and deliver required notices in compliance with regulations.
• Review scheduled charges, audit resident accounts, and maintain documentation.
• Post damage charges from quarterly inspections and assist with inspections as needed.
• Attempt to collect former resident balances in‑house per policy.
• Assist in preparing month end reports, reconciling, and balancing accounts receivable.
• Maintain activity log/communication in the Property Management Software regarding delinquency and evictions.
• Walk vacant apartments/bed spaces monthly.
• Manage utility billing monthly (if applicable).

• Review and comply with instructions in the Scion RSM Turn Manual.
• Ensure a positive customer experience and address concerns assigned by the General Manager.
• Send move‑out, move‑in, transfer, and partially occupied notices by the required deadlines.
• Assess move‑out damages, prepare final billing or refunds per policy.
• Complete move‑in board prior to sending move‑in letters, reviewing all scheduled billing.
• Audit move‑out dates and recurring payments for current and renewed residents.
• Ensure accurate one‑time and scheduled charges per the Housing Agreement.
• Process no‑show and skip riders per policy and send notices by deadlines.
• Process former resident accounts to collections agencies per policy and ensure accurate information.

• Assume additional responsibilities and step in for the General Manager when requested.
• Participate in regular on‑call scheduling to respond to property emergencies.

The responsibilities listed above are not all inclusive.

• College degree and 1–2 years of property management experience preferred, or equivalent combination of education and professional experience.
• Willingness and ability to work flexible hours, up to six days per week during peak times.
• Experience in accounting and property management systems, and proficiency in Microsoft Office.
• H…