Inventory Print Support Assistant

Overview

Working as part of the Inventory & Manufacturing Centre of Excellence team, the Inventory Print Support Assistant role is critical for the monitoring and resolution of Print on Demand (POD) sales orders. This role focuses on triaging internal POD related queries with additional tasks supporting the Stock Movements function within SAP. Reporting to the Business Process Manager, the incumbent will monitor, identify and resolve discrepancies and issues with the automated POD process, own the resolution with support from functional consultants, inventory, manufacturing and printers, escalating where necessary.

The role will maintain and develop existing processes and provide analysis and data to support process improvements and business decisions/policies.

• Monitor and resolve POD-related discrepancies and issues in the automated POD process.
• Support POD queries from the business related to orders, titles and conversions.
• Support the business-as-usual team in daily functions and use of automated ordering functions.
• Monitor and resolve S4 IDOCs related to automated ordering.
• Identify production process inefficiencies and make recommendations for sustainable, cost-effective workflows.
• Ensure that all process and related documents are developed and maintained.
• Support the stock movements team with tasks such as purchase order resolution, inbound IDOC handling and stock discrepancy resolution.

• Capable of working independently and managing own workload.
• Meticulous attention to detail.
• Experience working cross-functionally to resolve issues and improve processes.
• Working knowledge of SAP S4/HANA (desirable).
• Experience working in sectors including publishing, retail, consumer goods, manufacturing and pharmaceuticals (desirable).

We offer 25 days' holiday (rises with service) plus bank holidays and Christmas closure (3 days) and a 35-hour working week. We are open to flexible working patterns dependent on role. We also offer employee networks and societies.

We contribute to pension up to 12%, offer loans and savings schemes through Salary Finance, travel-to-work schemes, access to local discounts, and a discretionary annual payment.