FM Service Desk Coordinator

About Us

Oxfordshire County Councils Facilities Management Team have a great opportunity for someone to work within the FM Service Desk supporting the Property Team and our wider internal customers.

We are recruiting an FM Service Desk Co‑ordinator to work within the Property Team. This is a fixed term post for 12 months. The successful candidate will be responsible for managing incoming requests via the phone, email inbox and through our CAFM system. The purpose of the job is to be part of a FM Service Desk team within Oxfordshire County Councils Property Team.

The post holder will assist with providing a high‑quality, customer‑focused first point of contact covering online access, telephone, and face‑to‑face contact. Working closely with the engineering team, the post holder will be responsible for dealing with the reactive repairs and maintenance enquiries that the Property team receive from our internal customers such as Fire Service, Libraries, Children's Homes and Community Support Services.

The successful candidate should have a warm and professional manner and help to create a positive relationship with other members of the team whilst using the knowledge of our services to get the best possible outcomes for our customers. We are looking for someone who is excellent at communicating and coordinating and ideally understands effective communication through the use of a CAFM system (computer aided facilities management).

• Competitive salary and benefits package
• Opportunities for professional development and training
• Supportive and collaborative work environment
• Pension scheme
• Generous holiday allowance

Oxfordshire County Council is proud of its diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Oxfordshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.