Customer Services Officer - Part Time

Selective Licensing Applications Officer

Location: Oxford (Hybrid/Office-based)Contract: 12-Month with a possibility of getting extendedHours: Part-time - 22 hours per weekPay Rate: £ per hour

About the Role

We are currently recruiting for a Selective Licensing Applications Officer to join a busy and dynamic team supporting a Local Authority's Selective Licensing scheme.

This scheme requires all private rented properties in the local area to be licensed, helping to ensure landlords meet essential safety and management standards. This role is key in supporting the administration of the scheme and delivering excellent service to residents, landlords, and stakeholders.

Key Responsibilities

• Handling a high volume of customer enquiries via telephone and email
• Processing licensing applications using internal systems and detailed procedures
• Reviewing documentation to ensure accuracy and compliance with licensing requirements
• Providing clear guidance to applicants on the licensing process
• Managing and updating records in line with internal processes
• Supporting the team to meet service targets in a fast-paced environment

We are looking for someone who is:

• Customer-focused with strong communication skills
• Highly organised with excellent attention to detail
• Comfortable working with data, systems, and structured processes
• Able to manage a busy workload and prioritise tasks effectively
• Quick to learn new systems and adapt to changing procedures
• A proactive team player with a positive, can-do attitude

Previous administrative or customer service experience is desirable, but this is an entry-level opportunity, and full training will be provided.

available in the market for a new role

APPLY NOW

alternatively contact Muzna Naqvi at Reed Reading office