Ward Clerk

Job Title

Ward Clerk

John Radcliffe Hospital, Main Building, Headley Way, Headington, Oxford OX3 9DU

37.5 hours, flexibility required across 7 days. Shift will be a combination of 8am - 4pm / 7.30am - 3.30pm / 10.00am - 6.00pm.

Temporary for 3 months with possibility of extension.

89340

The purpose of this role is to support the ward clinical staff by undertaking administrative tasks relating to staff development & training, communication & operational processes to ensure that a welcoming and professional greeting service is provided to patients and visitors; to ensure the smooth running of the admission and discharge process for patients on the ward and to ensure accurate and timely completion of unit databases.

• Act as a first point of contact in person or on the telephone for patients, relatives and visiting staff, welcoming them to the ward and dealing with any queries, including those relating to admission, discharge, visiting times, claiming expenses, accommodation, insurance and parking.
• Liaise with other departments/hospitals to obtain images and results for authorised users and scan images and results onto the patient's electronic patient record if required.
• Undertake other admin duties including the distribution and redirection of mail as required, filing, photocopying and ordering of stationary when required to ensure the smooth running of the ward.
• Scan all paper documentation completed during the patient's admission into the patient's electronic patient record ensuring that the correct document titles and dates are recorded against each scanned document.
• Confirm all patient records are correct. Collect personal and confidential information from patients or relatives in order to complete the admissions process including assignment to correct consultant; and ensure patient admissions, discharges and transfers are recorded in a timely manner on the patient administration system, ensuring adherence with the Data Protection Act and Trust procedures in respect of confidentiality and the patient record.
• Ensure that information on overseas patients is entered accurately onto EPR and communicated to the Overseas team, to ensure appropriate charges are processed.
• Support the ward staff with arranging discharges, liaising with all necessary teams and coordinating patient transport. Ensure that follow-up appointments are booked if required.

This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.

• Excellent communication skills, able to demonstrate examples of having dealt with challenge.
• Previous experience working in a healthcare setting.
• Good level of IT literacy: able to use Microsoft packages confidently.
• Good organisational skills and attention to detail.
• Able to adopt a sensitive approach to difficult situations when dealing with patients and relatives.

• An in depth understanding of the roles and responsibilities involved in working within the NHS.
• Knowledge of the systems used, to effectively complete your role to the highest standard at all times.
• A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.

• Competitive pay rates – work this week, get paid next week.
• Essential support when you need it – 24/7 365 days – call us anytime.
• Multi locational – work across neighbouring Trusts.
• Manage your shifts and timesheets on the go – access your “My Bank” shift portal anywhere, anytime online or through your smartphone.
• Varied working options to suit your lifestyle – access to the Bank gives you options of ad hoc shifts or longer‑term placements.
• Training and development opportunities – keep up with the essentials and more.
• Build holiday allowance for every shift you work – your work life balance is important to us.
• Stakeholder pension scheme available – a flexible future for you and yours.

As an equal opportunities' organisation, NHS Professionals is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants from a range of backgrounds to apply.