Team Secretary Littlemore Posted - Band 4

Job overview

Are you looking for a new role as secretary for a fast paced Acute Mental Health Ward?

An exciting opportunity has arisen for a team secretary within the Phoenix Ward, Littlemore Mental Health Hospital, Oxfordshire. We have a great team staff working within admin, enabling the Doctors and Nursing Staff to concentrate on patient care by providing accurate and efficient admin support.

This role provides administrative support to Phoenix Ward, the Consultant, the Doctors and the Clinical Ward Staff whilst working within the current admin team.

This is a full time role, Monday–Friday 9am‑5pm (37.5 Hrs) per week.

The overriding duty of this role is to provide secretarial support to the Ward.

• Managing the admin diary, together with your own, booking ward rounds for the Consultant and Doctors, using the telephone with good communication skills.
• Sending and receiving of emails.
• Acting accordingly upon the content of each email.
• Daily use of Word and Excel documents, creating and updating.

You will need to communicate with people in a confident and positive manner as you work closely with the Phoenix Team on a daily basis. You will be speaking on the telephone, so a good telephone manner is a must.

This role requires use of all of the essential Microsoft Packages and working on our Rio systems which holds all patient data. You will be using all systems daily so a good understanding of the systems would really help.

• Qualifications – Academic/Skills/Professional
  • Essential criteria
    • GCSE A‑C or equivalent in English and Mathematics
  • Desirable criteria
    • NVQ Level 2 in Business & Administration
• Further Training or Job Related Aptitude and Skills
  • Essential criteria
    • Microsoft Package experience
    • Good understanding of the General Data Protection Act
  • Desirable criteria
    • Desire to attend courses relating to role, as appropriate.
    • Experience of Minute Taking
    • Experience of using Rio
• Experience
  • Essential criteria
    • Experience of working in an office environment
  • Desirable criteria
    • NHS experience
• Personal Qualities
  • Essential criteria
    • Good communication skills with an empathetic approach.
    • Ability to work under pressure in a calm manner
    • Flexibility in approach and able to follow and update the changing needs of the service/team.
  • Desirable criteria
    • Desire to work in a Mental Health Setting
    • Previously worked in a Mental Health Setting