Scheduler, Administrative​/Clerical

Base

Location:

Oxford or Swindon

Salary: £30,684 - £36,666 depending on skills and experience + a range of benefits to support your finances, wellbeing and family.

Working Pattern: 12-month Fixed term contract | Full time, 37 hours | Office based

We are looking for 2 Schedulers to join our team on a 12-month Fixed term contract

As a Scheduler, you will join the Customer Operations team and work as part of a wider team responsible for planning and coordinating work for our operational teams.

You’ll help ensure the right people are in the right place at the right time, supporting the efficient delivery of work and a great experience for our customers. To help us achieve this, we aim to make the best use of our resources and maintain a utilisation rate of 90% or above across our work schedule.

• Plan and schedule work for our operational teams, ensuring priority work is completed on time and customer commitments are met.
• Keep training and annual leave records up to date to help make sure teams are resourced effectively.
• Support operational teams by processing and checking paperwork, ensuring information is accurate before it is submitted.
• Respond to enquiries from customers and colleagues by email and telephone, providing a helpful and professional service.
• Take part in daily team huddles, sharing updates, raising concerns and identifying ways to improve how we work.

Due to the nature of business operations you will be required to respond to emergency events including severe weather as and when required, supporting team members in their ability to respond as is appropriate for their role.

• Experience in a scheduling, administration and customer service
• Great administration, organisational and communication skills, with the ability to manage multiple priorities in a busy environment.
• Experience meeting targets, deadlines or service standards while maintaining a high level of accuracy.
• Good IT skills, including Microsoft Office, particularly Excel, and confidence working with data.
• Experience coordinating people, resources or schedules, with a proactive approach to problem‑solving and continuous improvement.

Flexible benefits to fit your life: enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact  /to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.