Property Maintenance Administrator

Responsibilities

• Administrative support to the Helpdesk Manager and Property Management Team
• Providing front of house support and cover when required, administering keys to suppliers and contractors and fielding tenant calls
• Shared management of maintenance mailbox and coordinating works to be carried out on properties
• Answering and fielding tenant maintenance issues on the phone and via email
• Raising and reconciling purchase orders for goods and services on the property management system
• Arranging maintenance team and contractor visits with tenants
• Supporting the applications and renewals process for HMO and selective licenses, scheduling HMO and selective license inspections and dealing with queries from Oxford City Council
• Keeping all property records up to date on the property management system – ensuring data accuracy
• Ensuring compliance across rental portfolio according to the latest legislation
• Supplier and contractor onboarding and renewals
• Organising and scheduling annual property health and safety inspections
• Supporting the sending out of customer feedback questionnaires and compiling and analysing data
• Sending out campaigns on digital communication tool
• Support sustainability initiatives throughout the business
• Organising and scheduling property photographs and videos
• Support Lucy Real Estate CEO in project related administration raising and reconciling purchase orders
• Support Group Head of Health, Safety and Sustainability with Fire Risk Assessment management within our properties

• Experience in a busy office environment providing detailed administrative support
• Experience in a customer focused environment
• A-Level or equivalent
• Understanding of legislative compliancy relating to property management (not essential)