Customer Support Administrator

Customer Support Administrator / Planning Co-ordinator Oxford £25k - £28k basic salary  excellent benefits Our client, a successful, highly regarded family-run civil engineering and utility contractor seeks to hire a Customer Support Administrator / Planning Co-ordinator to play a key part in coordinating repair schedules, supporting operational teams, and delivering excellent outcomes for customers. About the Role Youll be part of a small, friendly Planning team, responsible for booking and scheduling all customer appointments to investigate and repair water leaks on customer supply pipes.

Youll be based at a beautiful rural site in near, Oxford, working closely with customers, field operatives, and supervisors to keep everything running smoothly. Your key responsibilities:
Handling inbound and outbound customer calls Scheduling and coordinating investigation and repair appointments Raising and updating jobs on the database Managing emails and written correspondence Supporting the wider planning team with day-to-day coordination Gatekeeping and ensuring smooth workflow About You Youre someone who thrives in a busy, people-focused role and takes pride in doing things well. Strong communication and stakeholder skills Planning/scheduling experience (ideally within water/utilities, but not essential) An organised, calm, and solution-focused approach Confidence using planning or scheduling systems Strong IT skills (Microsoft Office & Google Workspace) Excellent telephone manner and attention to detail Most importantly, youre a team player whos flexible, proactive, and positive.