Patient Pathway Administrator

Location: Headington

Job Title:

Patient Pathway Administrator

Location:

John Radcliffe Hospital, Headley Way, Oxford OX3 9DU

Hours:

37.5 hours per week – Monday – Friday

Employer:

Oxford University Hospitals NHS Foundation Trust

Role type:
Temporary for 4 months with possibility of becoming permanent

Job Summary

The post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service to a specialty team.

Role Details

* Provide primary administrative support to named Consultant/s, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.

* Use of the digital transcription system (Dictate IT) to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of 7 working days from the point of clinical delivery / decision.

* Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the Consultant or other clinical staff.

* Support patients under the Clinicians care by administering where appropriate relevant diagnostic investigations and expediting where appropriate in line with the 6 week diagnostic pathway and 18 week

* Referral to treatment (RTT) pathway.

* Monitor urgent investigation requests to ensure they are processed appropriately.

* To assist the Patient Pathway Team Leader and the Patient Pathway Manager with the management of the Diagnostic Patient Tracking List (PTL).

* Liaise with Inpatient Waiting List, Outpatient Booking and Cancer Access Teams to monitor the 18 week RTT pathway and Cancer Access Standards.

* Maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results and other notes are filed in the correct patient notes, in either paper or electronic record systems.

This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.

You’ll learn the following whilst working at the trust:

 1. An in depth understanding of the roles and responsibilities involved in working within the NHS

 2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

 3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You’ll have the following skills/experience:

* Ability to plan and organise work to meet deadlines.

* Excellent telephone manner

* NHS experience (desirable)

* Reliable and organised paying attention to detail, with excellent interpersonal skills

* EPR experience (desirable)

As a member of NHS Professionals, you have fantastic benefits:

* Competitive pay rates- work this week, get paid next week

* Essential support when you need it- 24/7 365 days- call us anytime

* Multi locational- work across neighbouring Trusts

* Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone

* Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements

* Training and development opportunities
- Keep up with the essentials and more

* Build holiday allowance for every shift you work- your work life balance is important to us

* Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the…