Assistant Patient Pathway Co-ordinator

Location: Headington

Job Title:

Assistant Patient Pathway Co-ordinator

Location:

Women’s Centre, John Radcliffe Hospital, Headley Way, Headington, Oxford, OX3 9DU

Hours:

37.5 hours per week – Monday – Friday

Employer:

Oxford University Hospitals NHS Foundation Trust

Role type:
Temporary for 3 months with possibility of becoming permanent

Reference: 90564

Role details:

The post holder will be expected to provide cross cover across the Gynaecology Administrative team

as directed by the Team leader on a day-to-day basis according to service need.

Duties to include:

* Work alongside the Patient Pathway Coordinators to support the administrative function within the Service.

* Provide primary administrative support to the specialist nurse, and junior doctor teams, including booking follow up appointments, correspondence support and other administrative duties as required.

* Provide a supporting role to the Patient Pathway Coordinator to help ensure the efficient administration of the service. To deputise for the Patient Pathway Coordinator in their absence due to annual leave or sickness absence.

* Ensure appropriate follow up appointments are booked.

* Use of the digital transcription system to produce clinical correspondence to inform referrers, patients, and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of 7 days from the point of clinical delivery / decision.

* Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for taking action on urgent items in the absence of the clinician / Patient Pathway Coordinator.

* Respond to telephone queries coming into the department, taking clear messages to pass to relevant staff to ensure requests are actioned promptly.

* Using Scan IT ensure that electronic health records filing is maintained at an extremely high standard, with timely scanning of paper records on to EPR as required.

* Ensure accurate filing of paper notes and records is maintained as required.

* Follow the tracking procedure for the movement of all patient notes (Case Note Tracking).

* On an as and when required basis, update patient details on EPR to include ensuring patients that require discharge are processed accordingly and Patients Missing Follow Up List is updated.

* Act as the first point of contact for patients coming into the department.

* Provide a full reception service, including checking patients in and out of appointments, printing wrist band and checking PPID. Answering patient and staff queries and direct within the department as may be required.

* Admit and discharge patients to the ward, as required.

This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.

You’ll learn the following whilst working at the trust:

 1. An in depth understanding of the roles and responsibilities involved in working within the NHS

 2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

 3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You’ll have the following skills/experience:

* Ability to plan and organise work to meet deadlines.

* EPR system experience (desirable)

* Strong administration skills

* Reliable and organised paying attention to detail, with excellent interpersonal skills

* Competent with Microsoft Office programmes

As a member of NHS Professionals, you have fantastic benefits:

* Competitive pay rates- work this week, get paid next week

* Essential support when you need it- 24/7 365 days- call us anytime

* Multi locational- work across neighbouring Trusts

* Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone

* Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements

* Training and development opportunities
- Keep up with the essentials and more

* Build holiday allowance for every shift you work- your work life balance is important to us

*…