Student Services Information Desk and Support to Study Administrator - Internal

Help and Support

Student Services Information Desk and Support to Study Administrator
- Internal Applicants Only

Full Time, Fixed Term
- Professional Ser

PLEASE NOTE:
This is an internal advert and is open to current Oxford Brookes University staff only.

Oxford Brookes University is distinctive in nature. We are a modern and forward-thinking institution rooted in, and connected to, a city with a rich history of culture and learning. We are a globally recognised University focused on providing high-quality teaching, delivering impactful research and an excellent student experience. Our vision is simple: "shape tomorrow through our unique blend of the modern and the traditional, by embracing diversity, seeking out the new and excelling in education and research."

Our people are at the heart of the University – our excellence in teaching, research and knowledge exchange depends on the engagement, capability and wellbeing of our people. We strive to create and encourage an environment where people have the opportunity to develop, progress and thrive.

In acknowledgment of our commitment to gender equality and progression, we proudly hold the Athena SWAN Bronze award, a testament to our unwavering dedication to creating an inclusive and equitable environment for all. Join us at Oxford Brookes University, where every step forward is a leap toward a brighter tomorrow.

The Directorate of Academic and Student Administration is recruiting an administrator for Student Support Services
. This is a 1 FTE role but would consider a minimum of 0.8 fte
, working Monday-Friday, five days a week for 6 months to cover a secondment.
If you wish to apply as a secondment please speak to your line manager, in line with the university secondment guidance.

This post will be to provide a comprehensive, effective and efficient administrative and operational support service to Inclusive Support, Non-Medical Help (NMH) and Mental Health and Wellbeing Support areas of Student Support Services. To work across all areas and provide specialist administrative support to a specific service. To work collaboratively with internal and external professional services staff to enable students to engage fully with their courses, access their reasonable adjustments, fulfil their potential and complete their university experience.

You’ll work collaboratively with internal and external professional services staff to enable students to engage fully with their courses, access their reasonable adjustments, fulfil their potential and complete their university experience.

Student Support Services is part of the wider Academic and Student Administration Directorate. The service provides comprehensive support for students throughout their academic journey. Our key areas include Inclusive Support, Mental Health and Wellbeing, and NMH support.

Our team works closely with students, academic staff, and external agencies to create a supportive environment where students can thrive and succeed. We are student-focused, compassionate, and committed to delivering timely, high-quality support.

• Respond to and resolve enquiries by interpreting the range of issues the student or member of staff is facing using problem solving skills and relevant knowledge
• Take responsibility for, manage and update all relevant information record systems, maintaining confidentiality in line with relevant legislation and internal protocols
• Manage and process cases using the secure online client management system (PCMIS) to ensure students are progressed efficiently and safely through the various Student Care Pathways (Mental Health and Wellbeing Support, Inclusive support, NMH)
• Be responsible for the processing of supporting documents sent in by students by using the client management system and University systems and create reports as required.
• Provide a customer focussed, sensitive and high quality administrative service, dealing with a range of enquiries covering all of the services that Student Support provides
• Liaise with practitioners in Student Support or other University staff in relation to student support concerns/welfare of students or in…