Family Hub Receptionist and Support Assistant

About the Role

As the first point of contact for families visiting the Family Hub, you will play a vital role in creating a warm, welcoming and inclusive environment for children, parents, carers and professionals. You will help families access information, services and activities while supporting the smooth day-to-day operation of the hub.

This varied role combines reception, administration and communications responsibilities. You will welcome visitors, manage enquiries, support session bookings, maintain attendance records and help keep information materials, displays and promotional resources up to date. You will work closely with Family Hub staff, volunteers and partner organisations, helping to ensure families receive the right support at the right time

We are looking for someone who:

• Is passionate about delivering excellent customer service.
• Has previous administrative and front-line customer service experience.
• Can communicate confidently and professionally with a wide range of people.
• Has strong organisational skills and attention to detail.
• Is confident using Microsoft Office applications and electronic record systems.
• Can remain calm and professional when dealing with sensitive or challenging situations.
• Works well independently and as part of a team.
• Shares our commitment to safeguarding, inclusion and supporting families
• Experience of working in children's services, early help, community settings or Family Hubs would be an advantage but is not essential.

Se Job Description