Operations Administrator – FTC

• Support the Operations Manager and Operations Coordinator
• Provide general administrative support, including meeting scheduling, note taking, action tracking, and resource preparation
• Support different functional areas during peak periods according to programme priorities
• Identify and implement improvements to administration, processes, and operations
• Maximise the use of technology and software
• Track projects and maintain timelines, tasks, and deadlines
• Communicate project updates to relevant stakeholders
• Collaborate with the team and third parties to administer, test, and improve systems
• Maintain the CRM database and keep key data up to date
• Conduct research and collect data and feedback for continuous improvement
• Create, review, and maintain team guides, best-practice guidance, and workflow documentation
• Support recruitment, onboarding, and training for volunteers and temporary workers
• Support planning and logistics for meetings and events

• Proven administration experience in a busy team, delivering high-volume output to deadlines
• Ability to balance multiple projects in a fast-paced environment and stay on top of deadlines and deliverables
• Excellent attention to detail
• Experience using databases and accurately checking and entering data
• Technical proficiency, confidence learning new systems, and excellent MS Office skills
• Strong verbal and written communication and interpersonal skills
• Sensitivity, discretion, and understanding of legal requirements when handling personal information and data
• Experience working in a start-up environment (desirable)
• Experience supporting or administering Salesforce (desirable)
• Experience using Asana and Jira (desirable)
• Experience supporting software testing, including UAT, by following user stories and test scripts (desirable)
• Right to work permanently in the UK for the duration of the fixed-term contract
• Live in or within easy commuting distance of Oxford, or be willing to relocate
• Enhanced DBS check required; employer will apply on the candidate's behalf

Demonstrates strong administrative capabilities with a focus on project tracking, data management, and process improvement. Proficient in utilizing technology and software to enhance operational efficiency and support team collaboration.

• Administration Experience
• Project Tracking
• MS Office Proficiency
• Salesforce Administration
• Data Management

• Project Tracking
• Data Entry
• Process Improvement
• Software Testing
• Meeting Scheduling

• Attention to Detail
• Verbal Communication
• Written Communication
• Interpersonal Skills
• Discretion

• Enhanced DBS Check

• Start-up Environment
• User Acceptance Testing
• Legal Requirements
• Resource Preparation
• Team Collaboration

• CRM Database
• Asana
• Jira
• Salesforce
• MS Office