Sales Administrator

Sales Administrator

Location:

Hinckley, Leicestershire Salary: £26,000 - £29,000 per annum Job Type: Full-time, Permanent We are recruiting for a highly organised and proactive Sales Administrator to join a growing manufacturing business. This is an excellent opportunity for an experienced administrator who enjoys working in a fast-paced environment, supporting customers and internal teams, and ensuring the smooth processing of orders from enquiry through to delivery.

Working closely with the Sales, Production, Procurement and Logistics teams, you will play a key role in delivering an exceptional customer experience whilst providing vital administrative support across the business. Day-to-day of the role:
Process customer orders accurately and efficiently, ensuring all information is entered correctly onto internal systems. Prepare and issue customer quotations, sales order confirmations, and supporting documentation. Act as a key point of contact for customer enquiries via telephone and email. Provide customers with order updates, lead times, and delivery information. Liaise with internal departments including Production, Procurement, Quality and Logistics to ensure customer requirements are met.

Monitor order progress and proactively communicate any delays or issues. Maintain accurate customer records and pricing information within CRM and ERP systems. Support the sales team with administrative duties, reporting, and account management activities. Assist with the preparation of monthly sales reports and customer performance data. Manage customer documentation, product specifications, and order-related paperwork. Handle customer complaints and queries professionally, ensuring timely resolution.

Support continuous improvement initiatives to enhance customer service and internal processes. Build and maintain strong working relationships with customers and suppliers. Ensure compliance with company procedures, quality standards, and customer requirements. Provide general administrative support across the commercial function as required. Required Skills &

Qualifications:

Previous experience within a Sales Administrator, Customer Service Administrator, Commercial Administrator, Order Processor or Sales Support role. Experience working within a manufacturing, engineering, technical, industrial or distribution environment would be advantageous. Strong administration and organisational skills with excellent attention to detail. Ability to manage multiple priorities and work effectively under pressure. Excellent communication skills, both written and verbal. Strong customer service and relationship-building skills.

Proficient in Microsoft Office, particularly Excel, Outlook and Word. Experience using CRM and/or ERP systems. A proactive and solutions-focused approach. Good numerical and data entry skills with a high level of accuracy. Ability to work independently and as part of a collaborative team. Professional, positive and customer-focused attitude. Benefits:
Opportunity to join a well-established and growing business. Training and ongoing professional development. Career progression opportunities. Supportive and collaborative working environment. Pension scheme. If you're an organised and customer-focused administrator looking to join a successful and growing business, we'd love to hear from you. Apply today with your CV and take the next step in your career.