Service Support Coordinator

Our client is an established, employee-owned specialist sub contractor in the security and fire solutions space. They design, install, commission systems for multi-site commercial customers, with particular strength in large residential blocks and student accommodation. Being part employee-owned, when the business performs well, that benefits the whole team. They have a newly created role available - supporting the Service Manager with the day-to-day running of operations, compliance, fleet administration and employee training records.

You'd be central to keeping documentation accurate, current and audit-ready, with genuine progression opportunity within a growing service operation. What you'd be doing:
Day-to-day administrative and operational support to the Service Manager Maintaining compliance records, certificates, inspections and audit documentation Monitoring expiry dates and escalating urgent requirements or delays Supporting audit preparation and compliance reviews Managing fleet administration — servicing, MOTs, insurance, inspections and vehicle documentation Liaising with drivers, garages, insurers and suppliers Maintaining employee training, certification and competency records Identifying upcoming training needs and helping arrange refresher courses Producing reports and following tasks through to completion What they're looking for:
Experience in administration, coordination or customer service Strong organisation, prioritisation and attention to detail Confident written and verbal communication, including a professional telephone manner Good Microsoft Office skills, particularly Outlook and Excel Proactive, able to manage multiple tasks and work independently Calm, methodical approach under pressure On offer: £28,000, reviewed to £30,000 after six months' successful probation Company-wide bonus - because as an employee-owned business, the success is shared Monday–Thursday 8:30am–5:00pm, Friday 8:30am–3:00pm 21 days' holiday plus bank holidays, rising to 23 after three years' service Identified progression opportunity if performing well.