Corporate Receptionist

Job Title – Receptionist

Team – Guest Services

Location – Westgate, Oxford

Reporting to – Guest Services Lead

Hours of work – 40 hours per week, five days out of seven

Pay Rate – Competitive

The Receptionist is responsible for providing a professional and welcoming front-of-house service to visitors, clients, and employees. They act as the first point of contact for the organisation, ensuring excellent customer service while supporting administrative and operational activities.

• Greet and welcome visitors, clients, and contractors in a friendly and professional manner.
• Manage visitor sign-in procedures and issue visitor passes where required.
• Direct visitors to the appropriate person or department.
• Answer and transfer incoming telephone calls promptly and professionally.
• Respond to general enquiries via phone, email, and in person.

• Maintain reception and waiting areas to a high standard of presentation.
• Manage meeting room bookings and ensure rooms are prepared for meetings.
• Handle incoming and outgoing mail, parcels, and courier deliveries.
• Maintain accurate records and databases.
• Provide general administrative support to teams as required.

• Follow site security procedures, including visitor management processes.
• Report any security or health and safety concerns promptly.
• Ensure confidentiality of company and visitor information is maintained at all times.
• Support emergency procedures and evacuation processes when required.

• Monitor office supplies and place orders when necessary.
• Liaise with contractors and service providers attending site.
• Assist with workplace events, meetings, and hospitality arrangements.
• Support workplace experience initiatives to enhance customer satisfaction.

• Previous customer service or reception experience.
• Excellent verbal and written communication skills.
• Professional appearance and manner.
• Strong organisational and time management skills.
• Good knowledge of Microsoft Office applications (Outlook, Word, Excel, Teams).
• Ability to multitask and work under pressure.

• Experience with in a corporate or facilities management environment.
• Knowledge of visitor management systems.
• First Aid or Fire Warden training.

• Friendly and approachable.
• Positive and proactive attitude.
• Strong attention to detail.
• Reliable and punctual.
• Able to build positive relationships with colleagues and visitors.
• Committed to delivering exceptional customer service.