Administrator - Damp and Mould

Administrator - Damp & Mould Team

Contract:

Temporary / Interim (3-6 months)
Rate:
Competitive

We are seeking an organised and proactive Administrator to support a busy Damp & Mould Team within a housing organisation.

Key Responsibilities:

* Handling incoming telephone calls and email enquiries from tenants and residents.

* Scheduling inspections, surveys, and remedial works with residents and contractors.

* Updating and maintaining housing management systems with accurate case information.

* Inputting, monitoring, and tracking damp and mould records and compliance data.

* Liaising with surveyors, contractors, and internal departments to ensure appointments are completed.

* Producing reports, correspondence, and general administrative documentation.

* Providing excellent customer service and keeping residents updated on the progress of their cases.

Requirements:

* Previous administrative or customer service experience.

* Strong data entry and IT skills, including Microsoft Office.

* Excellent communication and organisational abilities.

* Ability to manage multiple priorities in a fast-paced environment.

* Experience with in social housing, repairs, maintenance, or property services would be advantageous