Assistant Patient Pathway Administrator

Location: Headington

Job Title:

Assistant Patient Pathway Administrator

Location:

Churchill Hospital, Oxford, OX3 7LE

Hours:

37.5 hours per week Monday - Friday 8am - 4pm / 9am - 5pm

Trust:
Oxford University Hospitals NHS Foundation Trust

Role type:
Temporary for 3 months with possibility of extension

Reference: 91286

Role details

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources. The post holder has responsibility for assisting with the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department.

This will be through the delivery of a comprehensive administrative service to a specialty team.

Duties & responsibilities

* Provide administrative support to Consultants, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.

* Use of the Trust digital transcription systems to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of sending out within 7 working days.

* Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the Consultant or other clinical staff.

* Support patients under the Clinicians care by booking relevant diagnostic investigations and expediting, where appropriate, in line with the 6 week diagnostic pathway and 18 week referral to treatment (RTT) pathway.

* Monitor urgent investigation requests to ensure they are processed appropriately.

* Work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, escalating and intervening where necessary to expedite appointments and procedures to avoid breaches

* Maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results and other notes are filed in the correct patient notes, in either paper or electronic record systems.

* This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.

You’ll learn the following whilst working at the trust:

* An in depth understanding of the roles and responsibilities involved in working within the NHS

* Knowledge of the systems used, to effectively complete your role to the highest standard at all times

* A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You’ll have the following skills/experience:

* Ability to plan and prioritise own workload and that of the service on a daily basis, working mainly without supervision and using own initiative.

* EPR system experience

* NHS experience (essential)

* Reliable and organised paying attention to detail, with excellent interpersonal skills

* Strong Microsoft office skills

As a member of NHS Professionals, you have fantastic benefits:

* Competitive pay rates- work this week, get paid next week

* Essential support when you need it- 24/7 365 days- call us anytime

* Multi locational- work across neighbouring Trusts

* Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone

* Varied working options to suit your lifestyle- access to the Bank gives you options of…