Administrative Assistant

Main area Psychological Medicine Service Grade NHS AfC:
Band 3 Contract 12 months (fixed term 12 months) Hours Part time - 18 hours per week (Monday, Thursday, Friday 9am - 15:30pm) Job
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Site West Wing, John Radcliffe Hospital Town Headington, Oxford Salary £25,760 - £27,476 pro rata per annum Salary period Yearly Closing 09/10/2026 23:59

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital
, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this
Delivering Compassionate Excellence
and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

Many of our recruitment programmes use
Value Based Interviewing
to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit

This is a 12-month fixed-term Band 3 Administrative Assistant post providing maternity leave cover within the Psychological Medicine Service. The role is responsible for delivering a comprehensive, professional and efficient administrative service that supports clinicians and the wider multidisciplinary team in providing high-quality patient care. The post holder will manage patient administration throughout the patient pathway, including appointment booking, referral processing, reception duties, Electronic Patient Record (EPR) management, production of clinical correspondence, maintenance of accurate patient records, and supporting compliance with Trust and national performance standards.

The role is fundamental to ensuring the smooth day-to-day operation of the service and maintaining a positive patient experience.

• Provide a comprehensive administrative service to support the Psychological Medicine Service and multidisciplinary team.
• Manage patient pathways by processing referrals, booking appointments and maintaining accurate patient records using the Trust's Electronic Patient Record (EPR) systems.
• Provide reception cover, acting as the first point of contact for patients and visitors, delivering a professional and compassionate service.
• Produce and process clinical correspondence using digital transcription systems, ensuring Trust timescales and quality standards are met.
• Monitor and manage shared email inboxes, process incoming correspondence and respond to patient, referrer and stakeholder enquiries promptly and appropriately.
• Support Referral to Treatment (RTT) pathways by ensuring accurate data entry, clinic preparation, patient check-in/check-out and clinic cash-up processes.
• Maintain high standards of data quality, confidentiality and customer service while supporting the smooth day-to-day running of the department.
• Work collaboratively with clinical and administrative colleagues, contributing to service improvement initiatives and providing flexible administrative support to ensure continuity of patient care

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It…