Sales Coordinator

The Global Sales Administration Team runs the back-office for our Institutional Sales Team serving customers in the Strategic, Core and Specialty segments. We have an exciting opportunity to offer for a Sales Coordinator working with teammates based in Europe and North America. The role is ideal for someone who wants to work in an international and diverse team, operating at the intersection of sales and our internal operational and processing teams.

We are looking for a candidate with a hands-on attitude, excellent communication skills and the ability to self-organize and to collaborate with Account Managers and customers in various countries. The Sales Coordinator will provide administrative support to Sales and Account Managers across the EMEA and North American region. The role will be within the Global Sales Administration Team, reporting to the Manager Sales Administration-Americas & Europe.,

• Provide administrative support for Institutional Sales Team and develop broad competence in systems required to support this team.
• Preparing journals & non-journals quotes for customers of Account Managers whilst ensuring accurate and efficient inputting of information.
• Submit new and renewal of non-journal product orders for processing.
• Using Contracts-Lifecycle-Management (CLM) System to support the contracting process and liaise with the License Coordinator and assist when necessary.
• Respond to customer enquiries on pricing, contract options, invoicing, access issues and liaising with the Customer Service department to ensure customer access issues are resolved quickly.
• Answer ad-hoc queries from Account Managers, marketers and customers;
  Respond to customer enquiries on pricing, licensing options, invoicing and access issues.
• Generate reports and figures for Sales Team upon request.
  Math and English GCSE or equivalent.
• Must have excellent written and verbal English communication skills and be detailed oriented.
• Experience in customer service or administration and managing a varied workload with an ability to pivot and prioritize workload.
• Digitally savvy and working knowledge of digital products, formats and industry accepted sales models.
• Must be proficient in Microsoft Office, especially in Excel and able to learn and use new systems quickly.
• Must be able to work independently and efficiently. Must be able to show that they can prioritize work and adapt to ever changing workload.
• Experience working with different teams.

• Graduate or higher education degree.
• Proficiency in Spanish or another European language is desirable; able to compose informative and grammatically correct reports.
• Experience with  and/or Contract Lifecycle Management System.
• Prior sales experience.

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