Receptionist, Administrative​/Clerical

Location: Cowley

Job Title:

Receptionist

Location:

Slade House, Oxford, OX3 7JH

Hours:

37.5 hours per week Monday – Friday 9.00am – 5.00pm

Trust:
Oxford Health NHS Foundation Trust

Role type:
Temporary for 3 months with possibility of extension

Job Purpose:

To provide cover for a comprehensive reception function as part of a frontline team to deliver high quality service. The post holder will liaise extensively with patients, staff and other health professionals.

Duties & responsibilities

* As the first point of contact you will need to consider a wide range of information to ensure each patient’s needs are progressed or referred on. This includes initial handling of complaints.

* Obtain and relay information from carers/relatives to relevant clinician.

* Receive calls courteously:
Handle incoming calls to the Trust in a polite and helpful manner, ensuring excellent communication skills and compassionate assertiveness, especially when dealing with distressed callers.

* Ensure all documentation is completed, where appropriate.

* Perform general office duties:
Respond to email and phone enquiries, take and record messages accurately, and follow Trust procedures and protocols.

* Manage post and maintain confidentiality:
Oversee incoming and outgoing post, including signing and recording mail, medication, and other supplies, while ensuring the confidentiality and security of patient data and staff information.

* Assist with emergency systems:
Support the operation of emergency systems such as bleeps, panic alarms, pagers, and fire systems

* Be responsible for checking and ordering of general stock such as stationery, beverage supplies and other items as required.

* Ensure the general running of the outpatient area including checking of daily room set up, end of-day security, displays and general upkeeping of the building and to report any urgent matters or concerns to the immediate attention of the office manager and/or a team manager/deputy manager.

You’ll learn the following whilst working at the trust:

* An in depth understanding of the roles and responsibilities involved in working within the NHS

* Knowledge of the systems used, to effectively complete your role to the highest standard at all times

* A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You’ll have the following skills/experience:

* Trained and examined in Word processing and keyboard skills

* Literate, numerate and able to communicate at all levels.

* Clarity of expression and ability to communicate with members of the public from many diverse groups

* Effective verbal communication skills

* Able to work with accuracy with attention to detail.

* Effective organisational skills, including the ability to prioritise, plan and complete work.

* Experience of management of appointments.

As a member of NHS Professionals, you have fantastic benefits:

* Competitive pay rates- work this week, get paid next week

* Essential support when you need it- 24/7 365 days- call us anytime

* Multi locational- work across neighbouring Trusts

* Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone

* Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements

* Training and development opportunities
- Keep up with the essentials and more

* Build holiday allowance for every shift you work- your work life balance is important to us

* Stakeholder pension scheme available- a flexible future for you and yours

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