Receptionist, Administrative​/Clerical

Main area Endoscopy Grade NHS AfC:
Band 2 Contract Permanent: weekdays, weekends Hours Full time - 37.5 hours per week (5 days a week. Shift on rotation- 07:30 to 15:30, 09:00 to 17:00, 09:30 to 17:30, Occasional Saturdays, Maximum 1 in 3.) Job
-SW-8285540-B2

Site John Radcliffe Hospital Town Oxford Salary £25,272 Per Annum / Pro Rata Salary period Yearly Closing 04/11/2026 23:59

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital
, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this
Delivering Compassionate Excellence
and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

Many of our recruitment programmes use
Value Based Interviewing
to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit

To provide a professional and efficient reception service to the Endoscopy Unit, ensuring that all patients and visitors are welcomed to the department in an appropriate manner whilst adhering to the Trust Policy on Data Quality.

To provide a professional, comprehensive and effective administration support service to the administration, nursing and the wider medical teams.

Provide a professional and efficient reception and administrative service within the Endoscopy Department, acting as the first point of contact for patients, relatives and visitors. Welcome patients in a courteous and compassionate manner, ensuring demographic details are verified and updated accurately and attendance is recorded on the Electronic Patient Record (EPR) system.

Manage patient enquiries professionally and sensitively, supporting patients who may be anxious or require additional assistance. Maintain accurate clinic and procedure lists, recording bookings, cancellations and non-attendances, and ensure patients are checked in and out appropriately.

Support the smooth running of clinics and endoscopy services through appointment coordination, record management and administrative support. Prepare, retrieve, track and maintain patient records, ensuring compliance with Trust policies, data protection requirements and patient confidentiality standards.

Undertake a range of administrative duties including filing, telephone support, post distribution and arranging patient transport when required. Maintain a safe and welcoming reception environment, prioritise workload effectively, work independently and support the wider multidisciplinary team whilst adhering to Trust policies and procedures.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH You Tube channel .

In 2023

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