Helpdesk Operative

We are seeking a dedicated Helpdesk Operative to provide excellent customer support and administrative assistance within a Service Centre environment. This role involves managing incoming queries, supporting Service Leads, coordinating maintenance activities and helping ensure services are delivered efficiently and in line with contract requirements.

The successful candidate will have previous call centre or help desk experience, strong organisational skills and a professional telephone manner. You will need to communicate effectively, manage competing priorities and work collaboratively with colleagues, contractors and stakeholders.

• Oxford
• 8am-6pm, Saturdays and Sundays, 18 hours per week
• Temp-to-perm

As a Helpdesk Operative, you will support the Service Centre team with day-to-day administration, maintenance coordination and service delivery. You will help minimise service disruptions, maintain accurate records and ensure that work is organised and monitored effectively.

Your key responsibilities will include:

• Supporting the Service Centre team in delivering services that meet contract requirements.
• Providing day-to-day administrative support to Service Leads to help minimise service disruptions.
• Coordinating reactive and planned maintenance work with in-house teams and contractors.
• Raising and managing purchase orders in accordance with company procedures.
• Scheduling contractor site inductions and managing contractor documentation.
• Keeping calendars, schedules and records up to date.
• Monitoring ongoing work and helping resolve issues quickly to maintain service standards.
• Supporting improvements to systems and processes, including CAFM and other digital tools.
• Updating reports, documents and the CAFM system to ensure accurate record keeping.
• Assisting with reception duties when required.
• Working closely with colleagues and stakeholders to deliver an efficient, high-quality service.

This Helpdesk Operative position requires a proactive and organised approach, with a focus on customer service, administration and the smooth coordination of daily activities

To be considered for this Helpdesk Operative job in Oxford, you must have call centre or help desk experience
. Previous experience within a help desk role is also required.

The ideal candidate will demonstrate:

• Excellent organisational and administrative skills.
• Strong communication and customer service skills.
• The ability to work effectively as part of a team.
• Reliability, initiative and a solution-focused approach.
• Good time management and attention to detail.
• The ability to manage multiple tasks and priorities efficiently.
• A positive attitude and a flexible, can-do approach.
• A commitment to professionalism, teamwork and continuous improvement.

If you have the relevant experience and enjoy providing professional customer service while supporting administrative and maintenance coordination activities, this opportunity could be suitable for you