Cappro Patient Administrative Assistant - Pre-Operative Assessment

Job overview

This is a
-month fixed-term, Band Administrative Assistant post providing secondment cover within the Preoperative Assessment Service. The role is responsible for delivering a comprehensive, professional and efficient administrative service that supports clinicians and the wider multidisciplinary team in providing high-quality patient care. The post holder will manage patient administration throughout the patient pathway, including appointment booking, referral processing, reception duties, Electronic Patient Record (EPR) management, production of clinical correspondence, maintenance of accurate patient records, and supporting compliance with Trust and national performance standards.

The role is fundamental to ensuring the smooth day-to-day operation of the service and maintaining a positive patient experience.

To provide primary administrative support to the clinical staff and all patients under their care, including administration of Electronic Patient Record (EPR) applications, such as Appointment Book, Health Information Management (HIM) Tracking, HIM Chart Coding, Power chart and Practice Management (PM) Office, to support and manage patient pathways.

To ensure appointment requests received via the Preoperative Assessment EPR Message Centre are booked in line with the Trust’s Elective Access Policy, following the appropriate escalation process by highlighting problems to the senior administrators when in need of assistance.

To provide reception cover and act as the first point of contact for patients attending face to face appointments and meeting and greeting patients.

Check in patients attending for their Preoperative Assessment appointment, checking demographic information such as name and date of birth are correctly recorded in EPR and updating with changes and corrections.

Check out patients from their appointment, following the instructions on the outcome form to ensure the correct Referral to Treatment (RTT) status code is recorded.

Liaise with Surgical Specialty Inpatients and Outpatients Booking Teams and Oxford Community Diagnostic Centre (CDC) colleagues to ensure effective pathway management and good working relationships.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.

Watch how we set out to deliver compassionate excellence via the .

In NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.