Administrator Support Officer

Location: Oxfordshire, office and community based
Contract: Permanent, 40 hours per week
Salary: £28,000
Closing date: 30th November 2026
Interview date: Starting 1st December 2026

Are you organised, enthusiastic and proactive, looking for a rewarding role where your work makes a difference? Solutions 4 Health is seeking an Administrator Support Officer to join our Oxfordshire team, supporting Smoke Free Oxon, the county's free stop smoking service commissioned by Oxfordshire County Council.

You will help keep this public health service running smoothly by managing referrals and appointments, maintaining records, supporting advisors and assisting with reporting, communications and promotional activities.

You will provide administrative and coordination support to Smoke Free Oxon, including managing referrals, contacting clients, arranging appointments, maintaining records and producing reports.

Working with the Service Co-ordinator, Regional Health Improvement Manager, stop smoking advisors and external partners, you will support service delivery, monitor performance, promote the service and maintain effective referral pathways.

You will need to be organised, confident communicating with different people and able to manage competing priorities independently and as part of a team.

You will work across Oxfordshire at venues including offices, libraries, community centres and GP surgeries, with occasional travel to S4H offices outside the county.

Referral and Client Administration

• Managing referrals from clients, healthcare professionals and partner organisations.

• Contacting clients by telephone and email to gather information and arrange appointments.

• Maintaining accurate client records and booking clinic appointments.

• Processing referrals promptly and resolving administrative issues.

Project and Operational Support

• Providing administrative support to the Service Co-ordinator and wider team.

• Coordinating clinic schedules, venue bookings and service activities.

• Ensuring advisors have the resources and information needed for their sessions.

• Supporting the day-to-day running of the service.

Data, Reporting and Performance

• Maintaining accurate records in line with data protection requirements.

• Producing reports and monitoring service performance data.

• Monitoring client outcomes and identifying issues affecting service delivery.

• Preparing information for commissioners and stakeholders.

Communications and Promotion

• Developing and distributing promotional materials.

• Assisting with website updates, including clinic information and events.

• Supporting social media content and promotional campaigns.

• Helping coordinate community engagement activities.

Partnership and Team Working

• Building positive relationships with healthcare professionals and community partners.

• Supporting communication between referral partners and internal teams.

• Working collaboratively and undertaking other relevant duties as required.

You'll be organised, motivated and enthusiastic, with a commitment to high-quality administration and improving health and wellbeing. You'll have excellent attention to detail, communicate confidently and manage competing priorities while working independently and within a team.

Essential

• Excellent organisational and time management skills.

• Strong written and verbal communication skills.

• Good IT skills, including Microsoft Word, Excel and Outlook.

• Ability to maintain accurate and confidential records.

• Experience in an administrative, coordination or project support role.

• Ability to work independently, use initiative and contribute to a team.

• Flexible, proactive and professional approach.

• Understanding of confidentiality, information governance and data protection.

• I…