Centre Director - Westgate

* Leading and managing the Centre Team (consisting of Landsec employees, Service Partner employees and Contractors) providing them with day-to-day operational direction
* Working as a proactive member of the internal organisation within Landsec, leveraging the strength and expertise of specialist teams to ensure the Centre delivers operational and strategic excellence on a day-to-day basis.
* Ensuring the execution of brilliant basics by the Centre Team, creating a safe and secure environment for guests and Brand Partners.
* Driving a high-performance team culture across the Centre, creating an environment where everyone is engaged and wants to deliver an exceptional experience for our guests and brand partners.
* Establishing and maintaining strong, collaborative relationships with key internal and external stakeholders, leveraging and influencing them for the benefit of the Centre and Landsec.
* Advocating for the Centre, continually driving for success, identifying improvements and implementing solutions that drive growth and mean we are seen as the preferred partner for the businesses we work with.
* Implementing the centre strategy from an operational perspective, feeding into the asset planning process and business plan.
* Build relationships with Brand Partner teams to understand their business and optimise sales.
* Maintaining a detailed understanding of Brand Partner metrics, analysing the information to provide insight and support as appropriate.
* Proactively seeking regular feedback from Brand Partners
* Involving Brand Partners in engagement programmes
* Demonstrating partnership and collaboration with local brand partners, testing and trialling commercial initiatives
* Demonstrating leadership/collaboration with Brand Partners to achieve high retail standards.
* Managing the overall guest experience at the Centre, identifying dependencies and areas for improvement, ensuring effective feedback mechanisms are in place and resolving issues.
* Achieving exceptional Guest experience metrics
* Communicating the successful elements of the Centre’s guest experience
* Constantly evolving the Guest experience roadmap for the Centre, showing specific areas of focus and delivery
* Ensuring the Centre is accessible to all our guests and that it not only achieves, but maintains Disability Confidence status
* Setting sales targets and income reporting versus actual
* Effective management the Centre budget and KPIs including; target versus actual, service charge and controllable costs in the budget.
* Demonstrating how the collective Centre Team are growing sales and income.
* Orchestrating teams involved in supporting commercial growth and sales of their Centre.
* Conducting lessons learned, listening to constructive feedback and applying solutions, processes and practices to make sure the Centre delivers an exceptional experience for guests and Brand Partners.
* Effectively communicating knowledge and understanding of Centre’s business strategy and financial performance to a wide range of internal and external stakeholders, adapting the message to suit the audience.
* Maintaining effective working and commercial relationships with Service Partners
* Involvement in and understanding of research strategies and business planning forums
* Breath of relevant experience to be able to manage in a broad and high profile role
* A working knowledge and demonstration of success in matrix organisation
* Proven experience of translating strategy into excellent execution
* Proven experience at building relationships with a broad range of stakeholders
* A confident communicator able to represent the business at all levels
* Presentation experience
* Financially astute
* Influential people leader
* Coaching skills
* Proven track record of creating and delivering commercial business plans
* Commercial negotiator
* Ability to embrace innovation and digest changing market conditions
* Technologically savvy
* Report writing skills
* Willing to challenge status quoWe have a great benefits package, there to support you with your work-life balance and in moments that matter.  We offer fantastic Learning and Development opportunities to help you grow…