Relationship Director | S3 | Commercial Clients| Oxford

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Relationship Director | S3 | Commercial Clients| Oxford

Country:
United Kingdom

IT STARTS HERE
Santander () is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible.
This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference.
Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Commercial Clients is a highly engaged and energetic team providing relationship management to a portfolio of Santander Commercial Banking clients.
Alongside delivering outstanding support to existing clients, the team is focused on winning high-quality new business (turnover up to £25m) and developing these relationships into the Corporate Clients of the future.
The team has a strong track record of delivering a balanced scorecard, excelling across client satisfaction, high-value new-to-bank switchers, lending, deposits and international growth. We pride ourselves on the quality of service we provide, not only retaining clients but growing with them and turning them into advocates who introduce new business from across their networks.
Supporting fast-growing businesses across a broad range of sectors, Commercial Clients is an ambitious, high-performing team with a strong drive to exceed the Bank's expectations. The team is recognised as a springboard for talented, driven individuals looking to accelerate their careers.
THE DIFFERENCE YOU MAKE
Commercial Banking  is looking for a Relationship Director based out of  Oxford .
We're  shaping the way we work  through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:
Deepen customer relationships to position CCB as the SME bank of choice

Deliver a clear growth strategy, including relationships with clients, prospects and KBIs

Meet or exceed agreed commercial targets, OKRs, KPIs and NPS measures

Act as a senior ambassador for Santander, building strong local networks and partnerships, including universities

Build client insight and advocacy across your portfolio, driving sustainable portfolio growth, primacy and loyalty (broadly those with turnover up to £25m).

Deliver a market-leading client experience aligned to the "Digital Bank with a Human Touch" ambition

Demonstrate expert knowledge of CCB products and services, promoting digital and multi-channel solutions

Coach and develop Relationship Managers, fostering a high-performance and collaborative culture

Embed a strong risk culture, with conduct and stewardship aligned to CCB policies and guidelines.

Actively contribute to performance reviews, development discussions and PEP updates

Living "The Santander Way" through the TEAMS behaviours:
Think Customer, Embrace Change, Act Now, Move Together, Speak Now.

WHAT YOU'LL BRING
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We're  enabling teams to go beyond  by valuing who they are and empowering what they bring.
The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Professional Experience (Required)

Experience of financial analysis and writing credit applications

Financial crime risk management skills

Proven record of providing high quality client experience

Proven experience of working with Commercial businesses

Proven knowledge of wider banking risks and mitigations

Excellent presentation, negotiation, analytical, and report-writing skills

Experience of developing and driving a business development plan, to deliver growth, through existing client network and intermediaries

Soft Skill (Required)
Relationship building

Analytical thinking

Communication and influencing

Problem solving under pressure

Adaptability in dynamic markets

Education (Preferred)
Educated to Degree level in a relevant subject or equivalent experience in a similar role within financial services (Preferred)

WE VALUE YOUR IMPACT
At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It's about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive - personally and…