Senior Product Manager

Senior Product Manager

Are you passionate about customer experience?

Would you like to develop your product skills by driving continuous improvement for a strategic product line?

Location:

Oxford or London

Our Submissions product team is at the forefront of transforming the research publication landscape. Supporting researchers with the submission of millions of manuscripts annually, we enable peer review and editorial workflows for the largest, global scientific publisher. Our goal is to help researchers get their research published whilst safeguarding the integrity of knowledge.

We are a passionate, data-driven team committed to delivering solutions that safeguard the integrity of knowledge and empower researchers worldwide. Collaboration, curiosity and customer obsession are at our core.

As Senior Product Manager I in our Open Access team, you will drive constant improvement of the customer experience whilst delivering increased business effectiveness for our strategic and fast-growing Open Access business model. Our ambition is to be the market leader in terms of researcher and agreement partner open access workflows: you will have scope to innovate new and better experiences for both our individual researcher and institutional customers.

The ideal candidate brings strong digital commerce experience, a passion for the customer journey and the confidence to advocate for data-backed decisions with stakeholders. You must be able to work independently and adapt to evolving priorities. You should be comfortable with complexity. Your hypothesis‑driven approach—testing, learning, iterating—will be key to managing risks and driving continuous innovation. Collaboration is essential, as you’ll work closely with UX, engineering, data teams and a network of business stakeholders to deliver impactful results that enhance our customer experience and fuel business growth.

• Lead the discovery and delivery of improvements to our Open Access workflows, both online and offline, for our individual researcher (B2C) and institutional (B2B) customers.

• Review product data, customer feedback, the competitive landscape and work with internal and external stakeholders to identify product opportunities

• Formulate problem statements and define hypotheses that you test through experimentation and iteration

• Build a prioritised and innovative discovery/delivery roadmap that works towards outcomes aligned to business value

• Drive the product lifecycle, from planning to release

• Excellent communication skills with demonstrated ability to communicate with other product managers, analysts, user experience experts, engineers, business stakeholders and customers alike

• Have delivered complex products and/or services in a B2B and B2C ecommerce environment

• Highly developed customer empathy, balanced with business and commercial focus

• Deep experience of the end-to-end product management lifecycle, from understanding user needs to conceptualisation to execution to post-release management.

• Self‑starter: ability to work independently, adapting your approach as required

• Ownership of development and career

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long‑term goals.

• Generous holiday allowance with the option to buy additional days

• Health screening, eye care vouchers and private medical benefits

• Wellbeing programs

• Life assurance

• Access to a competitive contributory pension scheme

• Save As You Earn share option scheme

• Travel Season ticket loan

• Electric Vehicle Scheme

• Optional Dental Insurance

• Maternity, paternity and shared parental leave

• Employee Assistance Programme

• Access to emergency care for both the elderly and children

• RECARES days, giving you time to support the charities and causes that matter to you

• Access to employee resource groups with dedicated time to volunteer

• Access to extensive learning and development resources

• Access to employee discounts…