Operations Lead

Location: Oxfordshire (Office-based with flexibility)

Reporting to: MD

Contract: Full-time, Permanent

OVL Group Ltd is seeking a highly organised and detail-driven Operations Lead to take ownership of the daily execution of all leasing operations, wi
th a particular focus on order processing, supplier coordination, and delivery management
.

This is a hands-on role
, ideal for someone who thrives on managing workflow, solving problems quickly, and ensuring every deal progresses efficiently from initial order through to delivery and beyond.

• Take full ownership of all live orders from proposal to vehicle delivery
• Process new orders accurately and ensure all documentation is complete
• Liaise daily with funders, dealers, and customers to progress orders
• Track each deal proactively and resolve delays or issues quickly
• Ensure all deliveries are completed on time and to customer expectations

• Act as the primary operational contact for funders, dealerships, and suppliers
• Monitor supplier performance and ensure agreed service levels are met
• Escalate and resolve supply chain issues (stock delays, spec changes, pricing discrepancies)
• Maintain strong, responsive relationships with key partners

• Manage the operational workflow across the business, ensuring nothing stalls
• Prioritise workload and handle multiple deals simultaneously
• Maintain accurate records across CRM and internal systems
• Support quotes, order amendments, and in-life contract queries

• Ensure a smooth and professional customer journey from order to handover
• Proactively update customers on progress and manage expectations
• Handle any delivery issues, complaints, or escalations
• Work to minimise cancellations and maximise conversion rates

• Ensure all deals meet funder requirements and are compliant before submission
• Check contracts, finance documents, and order details for accuracy
• Reduce errors, rework, and delays through attention to detail
• Continuously improve operational processes where inefficiencies are identified
• Support and guide junior/admin staff in processing orders
• Step in directly where workloads increase or issues arise
• Help build a strong, accountable, and delivery-focused team culture

• Preferred proven experience in vehicle leasing, automotive finance, or fleet operations
• Strong hands‑on experience managing vehicle orders and dealer/funder relationships
• Excellent organisational skills with the ability to manage multiple transactions at once
• Strong problem‑solving ability and attention to detail
• Commercial awareness around pricing, margins, and supplier negotiation
• Experience working in a fast‑paced, process‑driven environment

• Highly proactive (“owns the problem and fixes it”)
• Detail‑focused and process‑driven
• Calm under pressure with a practical mindset
• Strong communicator with both suppliers and customers
• Team player who leads by example

• Faster order processing times and smoother deal flow
• Improved on‑time delivery rates
• Reduced supplier‑related delays and escalations
• High accuracy in order submission and documentation
• Positive feedback from customers and funders
• A well‑controlled, organised live order pipeline

• Competitive salary dependent on experience circa £30,000 to £35,000 PA