Sales Coordinator

About The Role

The Assistant, Sales Operations serves as a vital link between sales teams and customers, providing critical administrative support to drive sales processes and enhance customer satisfaction. This role supports Account Managers across regions by handling various administrative tasks, processing orders, addressing customer inquiries, and maintaining customer relationship management systems. The ideal candidate will have excellent organizational and communication skills, ability to work in a fast‑paced, international environment, and prioritize competing demands.

• Manage customer inquiries regarding pricing, contract options, invoicing, and access issues.
• Provide first‑level contact to customers, triaging sales requests and handling general inquiries.
• Develop product and service knowledge to effectively respond to customer questions.
• Maintain timely and professional communication with customers via email and phone.

• Process new and renewal orders for digital products including e‑journals, books, databases, and reference works.
• Support the preparation of sales proposals, quotations, and presentations.
• Assist with license agreements using Contract‑Lifecycle‑Management systems.
• Create and process sales invoices, handle payment tracking, and resolve billing issues.
• Coordinate with internal departments to ensure customer access issues are resolved quickly.

• Maintain accuracy of customer information in CRM systems (Salesforce).
• Compile business reports for customer usage and holdings.
• Run standard and ad‑hoc reports to support business decision making.
• Update databases with new and existing deal information.
• Ensure compliance with data governance policies and internal processes.

• Assist with market research and prospecting activities for new customers and markets.
• Compile prospective customer contact information.
• Provide administrative support for sales team meetings and events.
• Coordinate with cross‑functional teams to optimize the sales process.
• Support the team with travel arrangements, scheduling, and calendar management.

• Identify opportunities to improve processes and increase operational efficiency.
• Assist in developing and implementing new workflows.
• Contribute to team projects as required.

• High school diploma or equivalent required.
• Associate's or Bachelor's degree preferred but not required.

• Previous experience in a sales administration or customer service role preferred.
• Experience working with CRM systems (Salesforce) is advantageous.
• Experience working in a publishing or digital content environment a plus.

• Excellent written and verbal communication skills in English; additional language proficiency is a plus.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office applications, particularly Excel.
• Self‑disciplined with ability to prioritize competing demands.
• Strong interpersonal skills and ability to work collaboratively in diverse teams.
• Problem‑solving mindset and proactive approach to work.
• Ability to work in a fast‑paced environment with periods of high workload.
• Quick learner with ability to adapt to new systems and processes.

We power infinite possibilities. For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national…