Ticketing & Sales Manager

We are looking for a Ticketing & Sales Manager who will lead on ticketing for the New Theatre Oxford at a venue level. They will manage the ticketing systems specifically for exemplary inventory management for the tickets we have available and for ensure that our audiences receive the best service they can. The focus of the role is to drive ticket, membership, package and ancillary product sales across all our events while ensuring exceptional customer service.

The successful candidate will motivate, train and support the team to sell and cross-sell effectively, embracing change and supporting their team to do the same. They will lead a data driven and strategic approach to maximising ticket sales and be responsible for meeting sales targets within agreed budgets. They must have excellent technological skills and a proactive approach to using technology to optimise both sales and customer experience.

Exceptional organisational skills are a must to effectively manage venue ticketing across our busy programme.

• To use data-driven insights to inform revenue and inventory management decisions, and to devise strategies that maximise sales opportunities.
• To liaise with Marketing and Revenue Management on the careful and proactive management of inventory to maximise sales. To proactively support any current revenue management initiatives and to create, advocate for and enact any revenue management ideas as agreed.
• Optimise the sales of PP seats, Ambassador Lounge and ensure all other hospitality packages and initiatives are sold at maximum price and volume with regular reporting maintained.
• Maintain proactive and regular communication with Ticketing Agents and promoters to ensure shows are collectively sold to as effectively as possible.
• Demonstrably support marketing campaigns through sales initiatives, providing regular ideas and communication with the relevant departments.
• Support the development and successful implementation of new technologies by central Ticketing and IT teams.
• Sell and cross-sell tickets, memberships & retail products in accordance with ATG Company and Venue guidelines and to meet sales targets within any prescribed budgetary constraints.

• To ensure adequate staff cover at all times, creating and monitoring the most effective weekly staffing rota and ensuring levels are managed within budget.
• Ensure that the casual Venue Ticketing & Sales Team is trained, proficient and knowledgeable in:
  • Customer Service from the beginning of the customer transaction to the end
  • Health and Safety
  • Current sales technology and any successive IT to maximise sales
  • Access membership scheme and requirements of access performances
  • Data protection
  • Company and Venue policies
• Manage staff issues as they arise including performance management & disciplinaries.
• Act as Line Manager to and support the Deputy Ticketing & Sales Manager.
• Provide the adequate training to ensure that the Sales Team are trained and knowledgeable.
• Continually motivate and provide leadership to the team to develop - and the Manager's own skills and personal development.
• Aid the Deputy Ticketing & Sales Manager and Customer Service Hosts in resolving any customer service problems.

• Provide financial reports and sales analysis to internal/external personnel to help inform business strategy.
• Complete the relevant accountancy procedures, including recording daily Box Office takings and dealing with discrepancies as required.
• Communicate at a high level with Producers, Promoters, Ticketing agents, Venue Management, Marketing, Sales & Development, Customers, central Ticketing & Revenue Management teams plus other relevant teams or stakeholders as required.

• Comply with all legal requirements of the Data Protection Act.
• Adhere to Health & Safety procedures to minimise the risk of injury and accidents.
• Attend meetings as required.
• Adhere to all ATG IT and Ticketing policies.
• Understand access issues and anti-discrimination legislation and implement correct practices when serving access patrons.

• Experience of managing ticketing inventory for live events.
• Experience successfully leading small teams.
• Experience of working in a face paced environment, meeting tight deadlines and managing multiple projects at once.
• Strong organisation skills and attention to detail.
• Proactive and flexible attitude, ability to effectively prioritise.
• Ability and confidence in managing relationships with teams, treating different views with discretion and diplomacy.
• Motivate and self-motivate - encouraging and supporting the venue's Ticketing & Sales team in collaborative working and new thinking to achieve commercial success.
• Be accountable - for yourself and for others - in behaviours and target expectations.
• Be calm and polite and respectful in all situations.

We are a Disability Confident Committed Employer, which…