Applicant & Enquiry Adviser

Help and Support
for help with applying and information about working at Oxford Brookes

Applicant & Enquiry Adviser

£28,778, rising to £31,236

Full Time, Permanent
- Professional Ser

Oxford Brookes University is distinctive in nature. We are a modern and forward thinking institution rooted in, and connected to, a city with a rich history of culture and learning. We are a globally recognised university focused on providing high-quality teaching and delivering impactful research and an excellent student experience. Our vision is simple: “shape tomorrow through our unique blend of the modern and the traditional, by embracing diversity, seeking out the new, and excelling in education and research.”

Our people are at the heart of the University - our excellence in teaching, research and knowledge exchange depends on the engagement, capability and wellbeing of our people. We strive to create and encourage an environment where people have the opportunity to develop, progress and thrive.

In acknowledgment of our commitment to gender equality and progression, we proudly hold the Athena SWAN Bronze Award and a Race Equality Charter Bronze Award, a testament to our unwavering dedication to creating an inclusive and equitable environment for all. Join us at Oxford Brookes University, where every step forward is a leap toward a brighter tomorrow.

Based at our Headington Campus and reporting to the Senior Applicant Engagement Officer, the Applicant & Enquiry Adviser plays a vital role in delivering a high-quality experience for prospective students and applicants. As part of the Marketing and Communications Directorate, you will act as a named contact, providing personalised advice and support, responding to enquiries across channels including The Student Room, Unibuddy, phone, and CRM systems, and contributing to student recruitment objectives.

Working within the Applicant Engagement team, you will help ensure all applicants receive timely, accurate, and professional responses, support campaigns and events, and contribute to targeted conversion activity across key UK and international markets, ensuring every interaction with Oxford Brookes is positive and engaging.

• Responding efficiently and accurately to prospective student and applicant queries, ensuring a high-quality customer experience.
• Writing high-quality responses and overseeing those provided by enquiry assistants.
• Acting as a named contact for undergraduate and postgraduate applicants, delivering proactive advice and support on the progress of their applications.
• Liaising with academic and professional services colleagues to provide comprehensive responses to enquiries.
• Using the CRM system to record student details, manage enquiries, and produce regular reports on response times.
• Supporting and planning telephone campaigns, social media campaigns, and webinars, ensuring their successful delivery.
• Occasionally supervising Student Ambassadors supporting enquiry-handling work.
• Assisting with Open and Applicant Days, and other recruitment events, to provide advice and guidance on the admissions process.

• Level 3 qualifications (A levels or equivalent), with an excellent standard of written and spoken English.
• Experience in delivering high-quality customer service.
• Knowledge and understanding of the UK and/or international applicant journey.
• Excellent ability to work efficiently and accurately within a database or CRM system.
• Strong communication skills and a commitment to supporting applicants through a positive admissions experience.

As an Oxford Brookes employee, you will enjoy a total of a minimum of 25 days holiday, rising with your service, plus 8 Bank Holidays and additional University concessionary Days (approx 5 per year).

We encourage and support hybrid working where the role allows and ensure that you have the necessary equipment to allow you to work flexibly.

We have an extremely competitive Local Government pension scheme with a 19.2% Employer contribution rate, as well as providing all staff with financial education, a comprehensive employee assistance helpline.

We prioritise the well-being of our…