Process Transformation Manager

Process Transformation Manager (Fixed Term Contract)

We are looking for a talented Process Transformation Manager to join the Sales team within our English Language Teaching (ELT) Division on a 9-month fixed term contract. The role is responsible for developing, improving and embedding effective pre‑sales and key account management processes across the ELT Division, ensuring they are fit-for-purpose and widely adopted. Working under the direction of the Head of Global Solutions and collaborating with a wide range of stakeholders (e.g. Sales, Sales Operations, Custom Product, Digital Product), the role focuses on defining workflows, developing/improving automated tools and processes (e.g. with Power Automate), and supporting colleagues to apply these structured approaches in their day‑to‑day activity.

Duties of the role will include:

• Lead the review, definition and continuous improvement of pre‑sales processes for ELT Division solutions selling and key accounts.
• Using Salesforce and Microsoft suite, develop tools for account planning that are accessible, useful, easy to use and widely adopted in the Division.
• Identify workflows that are not functioning effectively, including processes in Power Automate, and take responsibility for fixing, simplifying, and standardising them.
• Support the wider team to create playbooks, templates and tools that support solutions selling and key account management.
• Support ongoing improvements to how the ELT sales and marketing organisation operates
• Produce clear, up‑to‑date documentation and how‑to videos for processes, workflows, and standards.
• Working with Sales Enablement and with wider Global Solutions colleagues, introduce and reinforce standard approaches across regions and teams, accelerating the move from ad hoc practices to more disciplined and repeatable processes.
• Track how processes are being used in practice, identifying where they are not working or not being followed.
• In response to feedback and pro‑active continual reviews, identify priorities for improvement, making clear and actionable recommendations for changes.

This is a 9-month fixed term contract.

We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.

You will be flexible, highly organised, and pro‑active, with a growth‑mindset. You will be a good team player and a problem solver; and can put detail in context of big pictures.

To be successful in this role, you will ideally have/be:

• Experience in operations transformation, process building, business analysis or comparable roles. Alternatively, experience in key account management with a systems/process focus.
• End‑to‑end “analyst‑builder‑implementer” mindset, i.e. a broad skillset to analyse what needs to be changed, build an appropriate workflow/tool, then champion its adoption among colleagues
• Proficient in use of Microsoft Power Automate. Can build flows, fix flows, and train colleagues in its use.
• Confident with Outlook, Excel, PowerPoint, Teams and SharePoint. Additionally, experience with Visio is desirable, not essential.
• Strong written and spoken communication skills
• Experience working with Salesforce or other CRM to support planning, reporting or workflow design (highly desirable)
• Experience working in a complex international organization (desirable)
• Knowledge of best practice in change management and business transformation (desirable)

We care about work/life balance here h this in mind we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3‑days) and a 35‑hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies.

We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.