Account Executive

Consultant Connect is a telemedicine provider transforming patient care in the NHS through better communications. Our services are used by over half the NHS in England, Scotland and Wales, covering 40 million patients. We’re a passionate bunch at Consultant Connect and share the same desire to improve patient care through better communication within the NHS.

We are proud to be a Great Place To Work-certified company, as well as ranking among UK’s Best Workplaces for Wellbeing – Small (20-50 employees), and UK’s Best Workplaces for Women – Small (20-50 employees).

We are very excited to be hiring for an Account Executive to join our Account Management team. Located within an easy commute from our central-Oxford office allowing for hybrid working, you will be managing the execution of allocated regional accounts, helping to ensure quality, consistency and on‑time delivery.

Contract type: Permanent

Salary: £28,000 - £32,000 per year

Hours of work: Monday to Friday, 37.5 hours / week (08:00-16:30 or 08:30-17:00 or 09:00-17:30)

Place of work: hybrid (home and Oxford office)

You will liaise with other departments, working with the Marketing team on delivering effective communication to your clients, the Product Development team to feedback and develop our tech capabilities, and the Sales & Innovation team to support any opportunities for growth and added value.

Stakeholder management & Relationship building:

• working with the AM to ensure expectations of stakeholders are met
• supporting the AM in the delivery of the project strategy
• monitoring activity data to review growth
• identifying key stakeholders’ objectives and challenges, and developing robust recommendations to achieve or overcome these

Reporting & Analysis:

• creating bespoke reporting including monthly reports to clients
• working with the Tech team to ensure any Mode reports are set-up correctly

Client Satisfaction:

• working with the Marketing team to ensure surveys go out to all key users
• collating and interpreting survey results
• working with AM to develop action plan and creation of case studies
• ensuring successes are shared with client and key users

Problem solving & risk mitigation:

• supporting the AM in their problem-solving activities
• monitoring projects and sharing any trends or concerns to mitigate risk

• Planning and organisation: managing tasks simultaneously, accurately, and according to priority.
• Excellent attention to detail
• Good working knowledge of Excel
• Excellent communication and relationship building skills

• be proactive rather than reactive; plan, add value, solve problems
• ability to manage up
• results-driven, self‑motivated, flexible, and resilient

• taking accountability for your work
• seeking out advice from best‑placed people to help shape solutions
• working with peers to gain insights to avoids unnecessary escalation
• taking a sense of pride in work to ensure accuracy and consideration

• approaching projects, challenges, and people with a positive, can‑do attitude.

We value our team, and this is reflected in our benefits package, which includes:

• 25 days annual leave + bank holidays
• Time in service (up to 5 days extra annual leave, receive 1 day for every year at Consultant Connect – kicks in after 2 years)
• 5% Pension Contribution (employer and employee)
• Private Medical Insurance
• Free eye test
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Employee Assistance Programme
• Training Programme access, delivered by Teladoc (our parent company) and Consultant Connect
• Incentive scheme – rewarding commercial and non‑commercial success

We have a thorough onboarding programme which ensures you get to meet all members of the team and have all the necessary training you need to succeed in the role. We also offer an extensive training programme to help you develop in your role and have a strong close-knit team who are always on hand to offer support and guidance.

Consultant Connect is a telemedicine provider transforming patient care in the NHS…