Operations Administrator

RABI is the farmers charity.

RABI supports farming people across England, Wales and NI with expert, one-to-one practical, financial and emotional help, all year round. From confidential advice and mental health support to direct financial assistance, their tailored services respond to the unique challenges of farming life.

At the heart of RABI’s mission is a commitment to strengthening resilience; helping farming people feel valued, supported and better equipped to navigate uncertainty and change. RABI is working to close the farming wellbeing gap and build a future where farming people can thrive.

Over the past 25 years alone, RABI has delivered more than £250 million in direct financial support to farming people, whilst the charity’s professional counselling service has provided 11,500 free sessions to farming people since 2022. RABI’s wrap-around support services continue to evolve, reaching more people year on year.

RABI is on a journey to help shape a future farmers deserve.

We are currently seeking an Operations Administrator to join our Operations team. The role will support the day-to-day running of the Charity and our Head Office at Shaw House, Botley, Oxford.

• Answer any phone calls that come through to the Operations line directing calls or taking concise messages as necessary.
• Manage conference room bookings to ensure there are no conflicts and the room is maintained clean and stocked appropriately.
• Logistics booking for events and management including travel, hotels and meeting rooms.
• Post duties including the distribution of post, maintenance of the franking machine.
• Support the data protection officer on tasks where necessary.
• Support with any administration tasks to help with the day-to-day management of the RABI estates.
• Work flexibly and as part of the RABI team to develop and deliver the charity’s objectives.
• Support the logistics of organisation events such as annual staff conference and AGM.
• Support the Operations and Estates manage with ensuring policies are up to date.

• Work closely with all teams across RABI to provide support.
• Contribute and support cross functional project working as necessary.

• Oversee office maintenance including repairs, redecorations, PAT testing and dealing with routine and reactive repairs efficiently.
• Maintain a database of operations and facilities contracts and suppliers, including reviewing suppliers and terms to ensure services are obtained in an efficient, compliant, and cost-effective manner.
• Ensure compliance training has been completed and manage ongoing requalification’s.
• Complete weekly and monthly checks to ensure H&S requirements are met.

• Equivalent relevant experience within a fast-paced office environment.
• High level of IT literacy and skills with basic trouble shooting knowledge.
• Pragmatic approach to solve problems that arise unexpectedly.
• Ability to work independently with a thorough and methodical approach to your work.
• Self-motivated and able to prioritise workload against deadlines and agreed timetable.
• Responsibility for preparation or use of personal data and other confidential information including responsibility for its retention and safe custody.
• Liaising with all levels within the organisation; collaborative working across a range of departments.
• Enthusiasm and a positive attitude to colleagues and visitors.
• Affinity with the goals and objectives of RABI.
• A full UK driving licence – there may be some travel involved as we have remote staff who may need things collected very occasionally.
• An understanding of GDPR.
• Experience of working in the not-for-profit sector.
• Experience with in a national organization.
• Basic understanding of contracts.

This role profile is not…