Customer Support Advisor

Are you passionate about delivering excellent customer service and eager to develop your skills in a welcoming and professional environment?

This is a fantastic opportunity to join a forward-thinking organisation on an ongoing basis. As a Temporary Customer Support Advisor, you will play a key role in supporting customers, providing clear information, and resolving enquiries.

If you thrive on engaging with customers in a telephone based role, this could be the perfect fit for you.

Please note, this is a full-time, temporary position paid on a weekly PAYE basis, and it will require a quick start. Lengthy notice periods therefore cannot be accommodated.

• Responding to enquiries via the telephone and email.
• Explaining the benefits and procedures associated with service, supporting onboarding effectively.
• Managing inbound and outbound calls, ensuring timely follow-up.
• Updating internal databases and registers.
• Using data management tools to track interactions and update records accurately.
• Maintaining high levels of accuracy in all communication and data entry.

Full-time hours of 37.5 hours per week, working from 9am to 5.30pm with an unpaid lunch break. Supportive team environment, encouraging collaboration and problem-solving.

Since its establishment, the company has expanded rapidly, working across multiple sectors and regions. They prioritise service, innovation, and building strong relationships with clients and partners.

• Proven experience in a commercial Customer Service post; able to work to targets and KPIs effectively.
• Strong data management and analysis skills, with a working knowledge of Excel.
• Excellent organisational skills and attention to detail.
• Articulate communicator with confident telephone manner and interpersonal skills.
• Ability to adapt quickly to changing business needs and priorities.
• Good working knowledge of MS Office applications.

Based in West Oxford, the role offers on site parking.